Booked through Luxury Escapes. It was anything but Luxury. Good spot for business trip only. Not suitable for a holiday escape. Very disappointed Luxury Escapes advertised this as a holiday stay. Very basic breakfast buffet, not worth the price.
I really enjoyed this hotel, I stayed here 2 nights although not consecutive.
The first room I had was on the ground floor just off the reception area, look it wasn't great, I kind of felt like I was in the basement but it was good enough.
Then a few nights later I was back and had a room on the 3rd floor which was beautiful, overlooked the pool and was much brighter.
The bar was good, the breakfast was fab, the pool was perfect and the staff were so accommodating and friendly.
There's a woolies about a 2 minute walk down the road and Mitchell St and the Harbour front are a very short walk to where it's all happening.
Overall a lovely stay but I do recommend you request a room on a higher floor xx
The pic is the ground floor room.
Dear 291olivat
We are pleased you enjoyed your stay and found our hotel very accommodating of your needs. We look forward to welcoming you back in the future.
Kind regards,
H on Smith team
The photos online are very deceptive, this is not a nice hotel. Our room was big but there were stains on the carpet and some food or something spilt on the side of the couch. The bathroom has calcium build-up in the shower and just doesn't look overly clean despite the chemical smell. The curtains have many hooks missing so you have to adjust them yourself to make sure you aren't getting an eyeful of sun with the sunrise and all the linen is old looking, crunchy and has that nice bleach smell. The furniture in the restaurant downstairs looks well used, our meals were not very appetising at all, we poked at it and then just walked away from them. The reception staff were helpful and professional until we enquired about an hour longer checkout time and got a very abrasive response rather than a polite decline, this hotel is not somewhere we would recommend.
Dear T7671Ulkelliem,
Thank you for your review of H on Smith . I am sorry to hear that you were disappointed with a couple of other aspects of your stay. I would welcome the opportunity to discuss your review personally. Please contact me at the hotel on 03 8942 5555.
Kind regards,
Sanjaya Karunathilake
Hotel General Manager
It is one of the best hotels in Darwin. Rooms are ver spacious and the hotel is located at a convenient location. The reception staff is very helpful. I should specially mention Akash in the reception for rendering all help to newcomers like us.
Breakfast spread is also very good. The big retail shopping outlet Woolworths is at a walking distance.
I highly recommend this hotel.
Dear tapas800,
I am delighted to hear you enjoyed your stay at H on Smith Darwin. Thank you very much for taking the time to share your feedback. Particularly, regarding our hotel facilities and service you received. We look forward to welcoming you back to the hotel soon.
Kind regards,
H on Smith Team
H on Smith is in a good location with good facilities, generous and very clean rooms, but let down by slow and, imho, somewhat unfriendly and unhelpful reception staff. When asked whether they could ring a taxi for me, I was given a card to ring myself. The reception desk was frequently unattended. There is a bell ... We had dinner at the restaurant and it was good. Continental breakfast is the usual fare; toast, croissants, fresh fruit and fruitsalad, yogurt, several hot beverages, etc. ($ 19.00). Did not try the cooked breakfast ($24.00).
I stayed in a 'Superior Queen Room', on the first floor, for two nights. There were no views, but the window was nicely covered by greenery, which provided privacy and which I actually quite liked. The room was huge! The sofa could be turned into a bed if necessary. There was one lounge chair. The superior room has a spa bath. There was a connecting door to the room next door and the people occupying it were a bit noisy, but it was bearable. A good night's sleep is important to me and the bed was very comfortable.
I paid $ 368/night through Booking.com
Halikos' 'Terms and services' re $100.00 bond:
"H on Smith and Halikos Hospitality reserves the right to request photo identification on arrival, and will process a security deposit of $100 per room occupied. This preauthorization will be released on checkout and confirmation of no damage or additional consumption of services during the guests stay with us."
I was annoyed that it took four days for the bond to be released. My friend's bond was released on the day of check-out. I am not sure whether this has anything to do with whom one makes the booking.
Would I stay at H on Smith again? Despite some of the above-mentioned comments? Yes.
Dear ceciliat453,
Thank you for taking the time to provide this valuable feedback after your stay with us we really do appreciate it. Glad you enjoy most of the aspects of your stay. However really apologize if you felt our team failed to meet the expectations we strive to uphold.
In regards to security deposit it's a $100 hold and usually once check out it takes 5-7 business days for the bank to release the hold.
Thank you choosing to stay with us and we look forward to welcoming you back in the near future.
Kind regards,
H on Smith Team
