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We booked as a family of 5, 2 adults and 3 kids and specifically chose the one queen, 2 singles and sofa bed option. When we got there, a king had been made up in the master bedroom and a queen in the other room. We rang up and asked where extra bedding was for the sofa bed- staff came up and gave us bedding and split the king into two singles. When we questioned the bed configuration in the morning we were told the configuration wasn't able to be changed. I'm sorry, but since when do you have children sleeping in the master bedroom with the en suite? As for cleanliness, it is below par with crumbs and cigarette butts found in the sofa bed (very strange for a non-smoking room). Location is amazing, and the reception staff are wonderfully polite, but for the price, it's very substandard.
Date of stay: September 2024
Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
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Lucy Ockleston, General Manager at Adina Apartment Hotel Darwin Waterfront, responded to this review
Responded Sep 12, 2024
Dear SarahdA979FN,
Thank you for taking the time to respond to leave a review. We are disappointed to hear your stay fell short of expectations. Please accept our apologies for the shortfalls and rest assured your feedback is well received and will be shared with our leadership team to ensure no repeat of these issues
Many thanks for staying with us and we do hope you give us the opportunity to welcome you again.
Warm regards,
Ben Everson Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews wave pool great location darwin waterfront curve restaurant easy access restaurants and bars would stay again water front good size vibe hotel wet season a great place to stay air conditioning buffet breakfast top end apartment wharf
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Gretat location very central to everything we needed would stay there again. The staff were friendly and helpful
Date of stay: August 2024
Trip type: Traveled on business
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with this hotel
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Ask CraigPapworth about Adina Apartment Hotel Darwin Waterfront
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy Ockleston, General Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded September 12, 2024
Dear CraigPapworth,
Thank you for taking the time to leave a review. It's great to hear you enjoyed our central location and the friendly service from our team. Many thanks for staying with and we look forward to welcoming you again.
Warm regards,
Ben Everson Executive Assistant Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, friendly staff, very comfy bed and pillows, good wifi. Kitchen had no frying pan, no cooking utenils, dirty oven without rost. Pan took 4 days and four different people to be delivered. Hangers are in-closet only, cannot use to hang sth on bathroom. Lounge smelled of mould and I was neither given a different room or any price reduction. No good for a stay of 8 weeks.
Date of stay: July 2024
Trip type: Traveled on business
Ask CNKTraveler about Adina Apartment Hotel Darwin Waterfront
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy Ockleston, General Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded September 12, 2024
Dear CNKTraveler,
Thank you for taking the time to leave a review. We are disappointed to hear your stay fell short of expectations. Please accept our apologies for the shortfalls and rest assured your feedback is well received. We will discuss these issues with our leadership team for coaching purposes.
Many thanks for staying with us and we do hope you give us the opportunity to welcome you again.
Warm regards,
Ben Everson Executive Assistant Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A pass mark, but nothing exceptional. Room was spacious, but the aircon was a challenge. If the lights went off. Very large and impersonal building ... the longest hotel corridor I have ever had to walk along. bed good, pillow good, wifi okay, bathroom a bit shabby. Perhaps management systems need attention as I had a repairman knocking on the door in the morning then opening it because he thought the room was empty.
Date of stay: September 2024
Trip type: Traveled on business
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy Ockleston, General Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded September 12, 2024
Dear SanMarco2,
Thank you for taking the time to leave a review. Your honest feedback is much appreciated, and we take all your comments on board. Please accept our apologies your room was entered before your check out. We have conducted a review of our processes and followed up with team members to ensure this is not repeated for future guests.
Once again, many thanks for your feedback and we do hope you give us the opportunity to welcome you again.
Warm regards,
Ben Everson Executive Assistant Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location to waterfront precinct, close to lots of restaurants and bars. Apartment was clean and nice enough with all amenities required. Customer service a little lacking. No complimentary checkout even by one hour - charge is $60 per hour after 11am.
Date of stay: August 2024
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask TravellingIsToLearn about Adina Apartment Hotel Darwin Waterfront
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy Ockleston, General Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded September 12, 2024
Dear TravellingIsToLearn,
Thank you for taking the time to respond to our guest feedback survey. It's great to hear the room and location of the property met your expectations. We are disappointed to hear that your experience with our front office team was not up to our usual standards. Please accept our apologies for this and be assured we have discussed this with our leadership team for coaching purposes.
We do hope you give us the opportunity to welcome you again.
Warm regards,
Ben Everson Executive Assistant Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very convenient to the conference center and restaurants. The staff are incredibly friendly and go above and beyond to help. There are not enough staff to service the rooms and the bar/restaurant. The food is average and the drinks are just ok.
Date of stay: August 2024
Trip type: Traveled on business
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask tclark738 about Adina Apartment Hotel Darwin Waterfront
Thank tclark738
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy Ockleston, General Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded September 12, 2024
Dear tclark738,
Thank you for taking the time to respond to our guest feedback survey. We are happy to hear you enjoyed your stay here in Darwin and the service from our team. Please accept our apologies for the shortfalls with your stay, be assured we have discussed these issues with our leadership team for coaching purposes.
Warm regards,
Ben Everson Executive Assistant Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
