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Adina Apartment Hotel Darwin Waterfront
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Reviews (1,400)
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420
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All reviewswave poolgreat locationdarwin waterfrontsky bridgeshort walkhotel poolgood sizeeasy accessper daywould stay againgreat roomrestaurants and barswater frontwet seasonvibe hotelbuffet breakfasttop end
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18 - 23 of 1,400 reviews
Reviewed April 4, 2018

Room good, bed comfy. On our last morning there was a gas outage in the waterfront area. We had cold water showers which are detrimental to my health. Also only cold breakfast on offer with very poor service. Just before checkout, my husband was packing the car, when a man knocked on the door, asking me to come to the door. I refused, he was very persistent, this upset me greatly, as I was half dressed, and scared he was going to barge in. My husband came along and sorted it out. The staff member thought we should have checked out an hour ago, he should have checked his facts before coming to our door, this is unacceptable. Bathroom tiles looked filthy. Great spot close to wave pool, swimming area, restaurants and sky bridge to Darwin city. Didn't get to use pool, it looked nice.

  • Stayed: April 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dianeD1151LB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K-A_Holman, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded April 6, 2018

Good Afternoon dianeD1151LB,

We are glad you found the room to be good and your bed comfortable. We apologise for the miscommunication regarding your check-out time and have reiterated to our team the importance of checking these details before checking on the welfare of our guests that we are expecting to depart the hotel on any given day.

It is unfortunate that the waterfront precinct had a gas outage during your recent stay. Please be reassured that the only reason the gas was shut off was to ensure the safety and well being of all the Darwin Waterfront Precinct residents and guests. We deeply apologies for any inconvenience caused.

Thank you for taking the time to leave us your valued feedback and we look forward to welcoming you back to the Adina Apartment Hotel Darwin Waterfront soon.

Kind regards,
Jason Stobbs
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2018

Very uncomfortable beds, not enough towels or warm bedding. Flooding bathroom. Extremely small. Pool was closed, gas was out in the area so cold showers. Paid for full breakfast and only got continental due to gas. Many other things wrong with this hotel.

  • Stayed: April 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank danaswaffin-smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K-A_Holman, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded April 6, 2018

Good Afternoon danaswaffin-smith,

It was disappointing to hear that we did not meet your expectations during your recent stay with us.

We encourage you to contact the hotel at your earliest convenience in order for our Manager on Duty to discuss the matters with you further so we can improve our services for all of our future guests.

We hope to hear from you soon and to have the opportunity to welcome you back to the Adina Apartment Hotel Darwin Waterfront in the future.

Kind regards,
Jason Stobbs
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2018

The location was fabulous, the staff could have been more friendly and helpful, we did meet some staff that were both helpful, friendly and listened to any complaints. We were not happy with the first room we were given but talked to Sam at Reception and she was able to give us another room.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank johnbR316JH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K-A_Holman, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded April 6, 2018

Good Afternoon johnbR316JH,

Thank you for taking the time to leave us your l review,

We are glad you enjoyed our Darwin Waterfront location and that you found our team were friendly and listened to you, Sam was very happy to hear her efforts to find you the best room for your stay worked well.

We hope to welcome you back to the Adina Apartment Hotel Darwn Waterfront when you next visit the Top End.

Kind regards,
Jason Stobbs
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2018

We enjoyed a nice week at Adina Apartment Hotel, everything was neat and clean and housekeeping were always keen to clean your room or replace things for you if you ran out. Great spot on the Waterfront.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cazloumac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K-A_Holman, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded April 3, 2018

Good Morning cazloumac,

It was great to hear that you enjoyed your week long stay with us here at the Adina Apartment Hotel Darwin Waterfront.

Our housekeeping team were extremely happy to hear that they met your expectations during your stay.

Thank you for taking the time to leave us your valued feedback and we look forward to welcoming you back on your next visit to Darwin.

Kind regards,
Jason Stobbs
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2018

This Hotel feels like you are in the middle of a large Resort ! Great sized rooms, Great Beds, Very Clean everywhere. Nicely laid out facilties. Cold Pool, but super wave pool complex right outside the foyer. With super easy access to the many types ans styles of food outlets surrounding the area. An easy walk into the city centre area also. Excellent pickup and drop off place for tours and airport transfers etc.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 77jasminc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K-A_Holman, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded April 3, 2018

Good Morning JASMIN C,

Thank you for your amazing review.

It is great to hear that you made the most of the facilities both at the hotel and in the Darwin Waterfront Precinct. The wave pool, multitude of dining options, and easy access to the Darwin CBD are just a few reasons why our guests love our location.

We hope to welcome you back to the Adina Apartment Hotel Darwin Waterfront in the near future.

Kind regards,
Jason Stobbs
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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