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Reviews (3,550)
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Reviewed 18 January 2017

This is a wonderful hotel is a great location. I consider it almost like a large boutique hotel with 5 star amenities in all respects. I liken it to The Waldorf Astoria Hotel in New York, The Peninsula in Hong Kong or Claridge's, Mayfair, London in service. Everything that is done from the porters to the housekeeping attendant is done in such a special discreet manner whilst still being courteous & friendly. The front office reception area is almost unique as each guest is treated as an individual & so very special. Please ask for the particular room you may like. Regretfully some do overlook a building site which is not the hotels fault. Maybe just 2 mins walk to railway station.

Room Tip: Ask at reception for anything you may want .... The concierges are also wonderful.
  • Stayed: February 2016, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank jOnathOn49_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 30 January 2017

Dear jOnathOn49_19,

Thank your for taking the time to share your comments following your stay at The Westin Sydney. We are pleased to hear that you enjoy our central location and we hope to welcome you back in the future.

Kind Regards,

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 January 2017 via mobile

The hotel is located in a great spot virtually atop Pitt street mall and is within walking distance of most city attractions. We booked a premium room with executive club access.The room size was okay, bathroom was okay also. But the room was extremely noisy. Each morning we were woken up around 5:30 am from doors banging. Realized it wasn't guest checking out –in but a hidden service entrance for staff with a service lift. I addressed the issue with mang and we were moved to a different floor. The exective complimentary drinks and canapes from 6-8pm were average at best. I had to keep on asking for a teaspoon with my tea ? ASK for a glass of water and then wait 10 min.They were clearly understaffed. We skipped both breakfast and canapes after day 3. Friendly staff, but attention to details is lacking clearly no management suprvision. Room service was good though, but found the $8 rm delivery charge excessive. Would only stay here again if there are good deals. If not, would look at something like the Langham.







Stayed: January 2017, traveled as a couple
Thank TachlessCps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 20 January 2017

Dear TachlessCps,

Thank you for taking the time to share your feedback on your recent stay.

The hotel's location is excellent indeed, positioned in the heart of Sydney's CBD.

We are displeased to hear that our service did not exceed your expectations on this occasion and hope that in the future we can welcome you back to experience exceptional service.

Kind regards,

Mark Burns

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Reviewed 17 January 2017 via mobile

Beautiful hotel in a great location room was clean, large modern bathroom with deep tub. Parking expensive at hotel $68per day cheaper to park just a few doors down at Wilson parking $25 per day also no free internet! It's 2017 they really need to introduce free wifi!

Stayed: January 2017, traveled as a couple
Thank Rockerstella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 30 January 2017

Dear Rockerstella,

Thank you for taking the time to convey your feedback following your stay at The Westin Sydney. We are glad that you enjoy our location and accommodation rooms and hope to welcome you back in the future.

Warm Regards,

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 January 2017 via mobile

Lovely, clean and well appointed room in central location. Easy walk to Circular Quay, Opera House and Pitt St Mall. Courteous and friendly staff. Would consider returning given the above mentioned. Highly recommend.

Stayed: January 2017, traveled with family
Thank Caroline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 30 January 2017

Dear Caroline A,

Thank you for your wonderful comments regarding your stay at The Westin Sydney. We are delighted you could take advantage of our location and we look forward to welcoming you back in the future.

Warm Regards,

Mark Burns
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 January 2017

Had a very good two night stay at the hotel. Checking in was very professional, no hassles and quick. Room was excellent on the 27th floor and the lifts were fast. Breakfast was excellent and the staff there are extremely attentive. Had lunch at the downstairs 'tapas restaurant' and again it was excellent and the service could not be faulted.

I had stayed two months before in a Heritage Room which was very large and had magnificent high ceilings. If you go to Sydney and stay the Westin, I would recommend to stay in such a room. My only small complaint about the room was that it left in too much light too early in the morning.

  • Stayed: January 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank BrisbaneDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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