Visited here with a Contiki group, had a brilliant time. We were here for 1 night, the rooms were okay but that’s to be expected of a surf camp.
The surf lesson was great, everyone in our group had a great time. After the surf lesson all of the group (48 approx) went to the shop, a lot of us bought merchandise and photos from the surf lesson.
The disappointing bit started here, I was traveling with my Partner and we both went to buy merchandise and photos, now, we were told that the photos, when purchased are sent on an email, with everyone’s attached and you download your ones, so my partner and I, on a travelers budget, thought we would buy the photos and have our photos (after all, the deal was for download of 80 photos over 3 days, we only had 1 surf lesson with approx 5 photos each) it’s not as if all 48 of us were chipping in, it would’ve merely been my partner and I, however, when we went to do that, we were told that it was done on facial recognition and we had to buy 2 lots of photos, this did seem strange and we questioned it but we got on with it and paid twice for photos.
We continued to have a great time for the rest of the night, enjoying a basic meal included with games and a camp fire. All on a really big high, I left the place really happy with the experience. This has since changed, after people in our group receiving the photos (only after emailing because they’re a month late after being told 2 weeks Max.) my partner decided to email and question our photos, leaving out the fact we were completely lied too. 3 days passed, people in our group, slowly receiving the photos, still no email. I then decide to email, mentioning the fact we still have not received the photos, and the fact we were lied too, this was sent at 11am this morning, since that email, others in our group have received the photos so I know that someone has had access to the emails at some point today.
If the lady behind us would have told us that we couldn’t buy the photos separately because they have a policy that everyone has to buy photos, or whatever, we wouldn’t have been angry, like we wasn’t when she said we had to buy them. It’s the fact that a very good day and night was ruined by lies and complete disregard for customer service.
We still have not received my photos.