The chalet is so badly maintained!! The minute you step in the musty smell hits you. I went straight to the room -master bedroom (2nd floor)mind you and the toilet OMG brown stained toilet paper, mouldy vanity top and mosquitoes!! I would rather go camping !!
Spoke to the front desk and they tell me it's an old building !! Raffles Hotel is old - it is how you manage and maintain your hotel!! Different class altogether but don't give me this excuse !!
Huge disappointment - i am not coming back here again. Batam has better hotels for this price and will go back to those again!
PS i should have read the reviews from Trip Advisor - there were bad reviews but I saw more good not realising that the good reviews were referring to the hotel big mistake on my part - BIG mistake !!More
- Free Parking
- Breakfast included