The hotel is very old and does not correspond to the 3 * level, it needs to be renovated, there are a lot of ants and lizards in the rooms, mushrooms grew from under the sink, + this is a beautiful area with a good and clean pool, breakfasts are 3 out of 5, very monotonous, there is not even a toaster to fry bread. The gym needs renovation, none of the machines worked. barbell and dumbbells only.
There was an unfortunate incident that happened to us when we were in Boracay. Luckily, sir Yong and the rest of the staff were really helpful and accommodating to our needs. I never thought that they will provide service above and beyond what is expected of them. They are really caring and took initiative in our concerns.
Honestly, the location of the resort is quite far from the beach. But due to the hospitality that was given us, no doubt that we will return to Boracay Holiday Resort on our next visit.
11/10 the manager and the staffs made it all possible to celebrate my sister's birthday. Given that they only made such type of accommodation this first time!! Kudos! Very creative. We are all Satisfied!
We had our paid reservations thru Agoda app for a 4days-3nights stay with breakfast for 5.
Upon confirming with the hotel, they told us that they will only cover the free breakfast for 2 pax only. Upon discussions, they allowed for additional 2 pax for a total of 4 pax. I confirmed with agoda the said issue and they told us that it should be 5 pax. Again, after days of discussions, the hotel decided to grant the request.
We were the only guests in the hotel during our check-in period. As literally. We are the only guests.
The 2bedroom apartment that we reserved were spacious enough for all of us. 4 beds with 2 bathrooms and with kitchen and living room. There is also a refrigerator. No utensils available.
Wifi connection is slow and unstable in our rooms. You should be in the balcony or in the ground floor to have a stable wifi.
We enjoyed the pool, as if it is our private pool. Though there is no heater yet we had fun.
The free breakfast was good as well especially at our last day. Our request to change the rice to bread was not granted though.
Our request for a HDMI cable was not granted as well.
Staff are attentive to your needs. They offer the best they can atleast.
Clean friendly CUSTOMER service Service EXCELLENCE ..Easy TO find..you can enjoy YOUR family swimming Pool..you can party like BIRTHDAY ANNIVERSARY wedding any kind OF EVENT i THINK.. THEY ARE very accomodating ESPECIALLY WHEN THE time of DRAGONBOAT RACE...
