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whaCHADoin21
Cainta, Philippines

Very caring staff

5.0 of 5 bubblesReviewed Jan 12, 2022
There was an unfortunate incident that happened to us when we were in Boracay. Luckily, sir Yong and the rest of the staff were really helpful and accommodating to our needs. I never thought that they will provide service above and beyond what is expected of them. They are really caring and took initiative in our concerns.

Honestly, the location of the resort is quite far from the beach. But due to the hospitality that was given us, no doubt that we will return to Boracay Holiday Resort on our next visit.
Date of stay: January 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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7 - 12 of 276 reviews
Reviewed December 27, 2021 via mobile

11/10 the manager and the staffs made it all possible to celebrate my sister's birthday. Given that they only made such type of accommodation this first time!! Kudos! Very creative. We are all Satisfied!

Date of stay: December 2021
Trip type: Traveled with family
Thank Tfmanila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2021 via mobile

We had our paid reservations thru Agoda app for a 4days-3nights stay with breakfast for 5.

Upon confirming with the hotel, they told us that they will only cover the free breakfast for 2 pax only. Upon discussions, they allowed for additional 2 pax for a total of 4 pax. I confirmed with agoda the said issue and they told us that it should be 5 pax. Again, after days of discussions, the hotel decided to grant the request.

We were the only guests in the hotel during our check-in period. As literally. We are the only guests.

The 2bedroom apartment that we reserved were spacious enough for all of us. 4 beds with 2 bathrooms and with kitchen and living room. There is also a refrigerator. No utensils available.

Wifi connection is slow and unstable in our rooms. You should be in the balcony or in the ground floor to have a stable wifi.

We enjoyed the pool, as if it is our private pool. Though there is no heater yet we had fun.

The free breakfast was good as well especially at our last day. Our request to change the rice to bread was not granted though.

Our request for a HDMI cable was not granted as well.

Staff are attentive to your needs. They offer the best they can atleast.

Date of stay: February 2021
Trip type: Traveled with family
2  Thank iamvhinoy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2020 via mobile

Clean friendly CUSTOMER service Service EXCELLENCE ..Easy TO find..you can enjoy YOUR family swimming Pool..you can party like BIRTHDAY ANNIVERSARY wedding any kind OF EVENT i THINK.. THEY ARE very accomodating ESPECIALLY WHEN THE time of DRAGONBOAT RACE...

Date of stay: June 2020
Trip type: Traveled with family
Thank selrosed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 12, 2020 via mobile

Looks good from the outside, but inside it is no more than a average at best. Dated rooms, limited electrical connections and the wifi? Well, everything logged on initially, but then moments later disconnected, but kept on telling you that you were still connected! 2 x trips to reception where they take the IP address and then log you in with the room sub address to get it put right.

This was done efficiently and without fuss, but seemed to be to be accepted as pretty much a usual thing. If it is, then why not make a point of letting people know of:

a) There is an issue.

b) What needs to be done to solve it.

Alternately sort the issue out with the Hotel Wifi system so it ISN'T an issue.

Breakfast was ok (not sure why the urns aren't kept heated, though).

Rooms basic but functional.

Staff friendly and welcoming.

Lot of noisy building work going on.

I guess you can't blame the Hotel for their guests, but you get fed up with screaming kids running up and down the corridor and people talking and laughing loudly at all hours of the day and night. You can't control the guests, but perhaps some better sound insulation might be in order?

Unlikely to back in Boracay for a long time, but there is a lot of hotel competition around when I do.

Date of stay: February 2020
Trip type: Traveled with family
1  Thank timp601
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 9, 2020 via mobile

So first let me say the staff (most) where fantastic, room was as expected clean and well looked after. We arrived Sunday @ 3.00pm to be told the bar by the pool would not open due to lack of staff. Went to bar inside told no sir no SAN Miguel cold but I do have 2 bottles warm if you like that. No thank you asked for bourbon ( Jim Beam) barman said what’s that.
Monday, bar due to open by pool at 2.00pm no sir sorry not till later, what time? When staff arrives, 5.30 Arrives still no SAN Mig or idea what Jim Beam or JD is,
Tuesday 4.30 bar opens yeh 8x SAN Miguel oh sorry sir frozen. Jim Beam ?? No sir but we have Jonny Walker,
Wednesday at last service cold beer .
Breakfasts
Ok if you like cold scrambled egg, cold fried eggs, cold bacon , Sausages, etc then go for it but as a chef I like hit food served hot, not cold from chafing dishes with no heat beneath.
In summary food crap, bars worse, staff awesome but kitchen staff need replacing otherwise this place will loose business real fast.

Date of stay: January 2020
Trip type: Traveled with family
Thank Derek R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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