We had a group of 16 stay on Station 1 at Boracay at Diamond Edge, there are 2 buildings. The new building is right on the beach, which is amazing. If you can, stay there, the sunset is at your door and the swimming pool is right under you. The only thing they can improve on is their Breakfast in the morning, but everything from the transfer and beyond was fantastic.
The Good, The Bad and The Ugly:
The Good:
Staff is very friendly and helpful
The beds are very comfortable and the aircon is good
The amenities like bath wash, shampoo and conditioner are great
The Shower is very nice and the beach location the best
The Bad:
The bathroom is crampy, the washbasin too small and not accessible due to the rack with hooks on top of it!
To reach the beach you must cross the busy road going there and going back
There is NO outdoor pool despite the advertisement and the indoor pool is more like a bathtub for children.
The Photos on the web side of Agoda are not representing the reality, they are angled in a way that everything looks bigger, larger, nicer than in real time
The Ugly:
Since payment is made you cannot cancel and complains are not honored, you are STUCK !!!
My first stay was me and hubby last Feb 2023. Because I loved the location, I brought my kids too and for 6days July 6 thru 12. And they also liked it coz of the beachfront location, cleanliness and staff. If they will serve better breakfast, this would be a 5 Star. It was plated back in Feb but turned into 1 serving buffet . Please stop serving the corned beef. :D
Overall, we will be back for sure in Boracay and will still choose their beachfront hotel. Kudos too to their staff named Fritz. He is so masipag and was too busy but still helped us inflate our salbabida. The rest of the staff are all courteous and friendly. See you again soon DWEH.
My family went to Boracay last June and we stayed at Diamond Water Edge
They have the best location because of the beach view even from the main building, we booked Premier Suite room. It's actually good for a family of 5 as it's spacious but they only allowed up to 3. Maybe you can contact them if you want to add more
Room itself and bathroom are clean. The toiletries have good scent and their bed is very relaxing
Their staff are hospitable and polite
My negative comment would be the breakfast since it's not buffet and you're only allowed to get once, but they'll charge you if you have leftover. Non-sense. You should improve your breakfast menu and process because breakfast is the most important meal of the day and most travelers are really after this. Your food tho is good and tasty. Also, they charged us for borrowing utensils such as plate and cutleries even if we used it inside the room.
Nonetheless, the stay was pleasant.
We had a great time in Boracay also thanks to this Hotel.
Pros:
> Complete ammenities (toothbrush, shower cap, shampoo, conditioner, bodywash which I super love, coffee)
> Water dispenser - this saves us money since mineral water in Boracay is expensive and we stayed 4 days 3 nights
> Friendy staffs in hotel - All staffs are friendly and welcomed us with big smiles, they are also easy to approach if we need anything
> Near beach, only 1 min walk
> Quiet place to stay.
> pillows and bed sheets are clean and the beds are so comfy that we want to stay and sleep for longer time.
Cons:
> Breakfast is limited
> swimming pool is beside the road. We didn't try it since we are not comfortable that the people passing by are watching us swim.
