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Savings alert! 32% below average rates

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Reviews (4,019)
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Reviewed 3 April 2018 via mobile

We were visiting with our 5 kids , 11 day stay were great . Amazing hard working staff . Beach butler Gabriela Hoyos Mercado was amazing and was always there to help . Especially I want to give 5 stars ( if I could give more I would. ) Spa is amazing , it was the best massages and pedicure . Aida, Josephine and Flor Are The Best.

Stayed: April 2018, traveled with family
1  Thank lanajmse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Manager at Azul Beach Resort Riviera Maya, responded to this reviewResponded 6 April 2018

Dear lanajmse,

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that Azul Beach Resort Riviera Maya, México by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

Best regards,

Noe Landa
General Manager
gm@azulbeachresort.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 April 2018

Upon arrival at the Cancun airport we were greeted with a private driver to the resort, the reception by Jacob at the resort was very appreciated, ALL STAFF MEMBERS, food and food services were far beyond our expectation.Our concierge was caring and very helpful.

Room Tip: Our room was our biggest surprise, very clean, and set up very well, the care and attention to make us feel comfortable and at home by the exceptional Nallely exceeded any of the few hundred rooms I have stayed in in any city or country by a long way.
Stayed: March 2018, traveled with family
Review collected in partnership with this hotel
1  Thank 60skids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at Azul Beach Resort Riviera Maya, responded to this reviewResponded 3 April 2018

Dear 60skids,

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us.

We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera.

Best regards,

Noe Landa
General Manager
gm@azulbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018

It was our first time at an all inclusive resort and we chose a jewel. Everyone was genuinely friendly and helpful. My husband and I traveled on our own, but it is the ideal location for families with children. We plan to bring our grandchildren next time. The room was clean, comfortable, spacious and well appointed. The cleaning staff provided exceptional services. Activities are continual and suited to all ages. The five restaurants have a gourmet selection of food. A daily buffet is also offered. Thank you to Noel, Ruben, Roman, and all the wait staff for taking care of us during our visit. Eduardo at The Latino restaurant and Jose at The Roma provided us with excellent service and a special meal. The chefs go out of their way to make each plate beautiful and delicious. We also arranged for outside trips on site. Our personal concierge was Jonathan. Prestige managed every aspect of our travel with efficiency. We will definitely be returning to Azul Beach.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank LaFarfallabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at Azul Beach Resort Riviera Maya, responded to this reviewResponded 3 April 2018


Dear LaFarfallabella,

Thank you so much for choosing Azul Beach Resort Riviera Maya, México by Karisma for your recent vacation.

We feel very honored to receive your compliments and I thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Maya, México by Karisma , so it is a delight to know that you will be returning once again.

Best regards,

Noe Landa
General Manager
gm@azulbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018

Overall an excellent trip. The food was much better than expected, although we thought the OKA sushi restaurant was better than the Thai or Italian (which were also great). They had no problem accommodating one of the kids with a severe peanut allergy. The 1 bedroom suites (in Villa 17) were very nice and the hotel was able to put all four families close together. Kids enjoyed the beach and the pools, and a few stints in the kids club.

A few things I think could be improved:

- The pull-out sofa-beds in the rooms are pretty bad. They don't lay flat (slightly inclined) and the mattresses are terrible. We had an extra single bed delivered and it was much more comfortable.
- They need a better way to manage the poolside seating. They say it's a first-come first-serve system and all the pool loungers get 'reserved' (someone leaves a towel on them) early in the morning. We got pretty frustrated at having nowhere to sit even though all the loungers were not in use, often for more than half the day. We had several incidents where people would show up out of the blue and demand we leave our loungers because they had 'reserved' them earlier (even though they appeared empty and had no towel on them).
- Not a big deal, but didn't appreciate the several attempts at selling timeshares etc.

Room Tip: villa 17 was nice. We didn't spend much time in the room but enjoyed the space.
  • Stayed: March 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank InnsofSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at Azul Beach Resort Riviera Maya, responded to this reviewResponded 3 April 2018

Dear InnsofSpain,

Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. It was a pleasure to host your holiday and be a part of your holiday.

I have noted all your comments and suggestions which I will use constructively to improve our services and facilities.

We all hope to see you again very soon at the Azul Beach Resort Riviera Maya.
Kind regards,
Noe Landa
General Manager
gm@azulbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018 via mobile

We had three families all visiting for spring break & Gonzalo Dela Cruz provided excellent service for all our requests at Latino Restaurant!
We have loved all the restaurants & the friendly accommodating staff.

Stayed: March 2018, traveled with family
Thank jpatel79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at Azul Beach Resort Riviera Maya, responded to this reviewResponded 3 April 2018

Dear jpatel79,

Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. We will pass

It was a pleasure to host you holiday and we look forward to your next visit.

Best Regards,
Noe Landa
General Manager
gm@azulbeachresort.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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