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Reviewed 2 March 2021 via mobile

I dont know where to start! This place really exceeded any expectations that I had. The grounds are beautiful and well kept. All of the staff is super safe and always masked. There is sanitizer everywhere and temperatures are checked at every restaurant. The weather is beyond gorgeous. The food is like going to really great restaurants with a wide selection. It’s not your ordinary all inclusive. The rooms are cleaned immaculately. Angel is my favorite waiter and I want to take him back to the US!!! Love love love him!! Blanca the pool waitress is a sweetheart! Enrique the waiter is a gem! Jose Luis is the best, sweetest, nicest beach waiter ever!!! Will miss these friendly faces that make this resort so accommodating!! Can’t wait to come back!!! Love, your preciosa girl!!!! ❤️❤️❤️

Date of stay: February 2021
Trip type: Traveled with family
1  Thank deezert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karisma Hotels, Director General at Azul Beach Resort Riviera Cancun, responded to this reviewResponded 5 March 2021

Dear deezert,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.

It feels really good to acknowledge, through your words, that all our efforts to achieve our guests satisfaction have been worth it.

Thank you very much for the special mention to the staff they are a very important part of the experience.

We are looking forward to welcome you back again at Azul Beach Resort Riviera Cancun by Karisma, your Mexican Home.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2021

We spent 10 days at Azul. This was our 3rd stay. We weren't sure how it would be during covid, but desperately needed to get away. The resort is super clean and the staff is amazing and very responsive to your needs. Shout out to Karen and Valentin for organizing our stay. Erika (member services), she got it done! She always made sure we were happy. Miguel and Dorian always made sure we were all set up on the beach. The beach waiter, always smiling and happy! Thanks to Noel and Enrique, waiters in all of the restaurants and always took expectational care of us. Amalia always had the room super clean. But all the staff are exceptional. This is one of my favorite places to stay.

Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
1  Thank kkm15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karisma Hotels, Director General at Azul Beach Resort Riviera Cancun, responded to this reviewResponded 5 March 2021

Dear kkm15,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.

It feels really good to acknowledge, through your words, that all our efforts to achieve our guests satisfaction have been worth it.

Thank you very much for the special mention to the staff they are a very important part of the experience.

We are looking forward to welcome you back again at Azul Beach Resort Riviera Cancun by Karisma, your Mexican Home.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 March 2021

Beautiful hotel with amazing staff! Bianca, Zivala&Miguel were the most amazing bartenders and wait staff. They were fun, kind and attentive! They also make the best drinks at the resort! Highly recommend it& very covid safe!!

Date of stay: February 2021
Trip type: Traveled with family
Thank Tara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karisma Hotels, Director General at Azul Beach Resort Riviera Cancun, responded to this reviewResponded 3 March 2021

Dear Tara D,

Thank you so much for rating us with the 5 stars award and for taking the time to write a review of your experience at our premises.

Thank you very much for the special mention to the staff they are a very important part of the experience.

We are looking forward to welcome you back again at Azul Beach Resort Riviera Cancun by Karisma, your Mexican Home.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 March 2021

Stayed for 8 days. Small resort. Super cute, exceptionally clean. Staff there are so nice and very responsive to guests needs. Adult pool bar is so fun. Blanca is a great bartender! Food is good. Food and beverage manager does an excellent job making sure all the guests are happy and taken care of. Beach was very windy during our stay, so we weren’t able to get in, but they do a great job with picking up the seaweed. Only thing that needs improvement are the daily evening shows and adding a disco would be fun too.

Date of stay: February 2021
Trip type: Traveled with friends
1  Thank 714mirandah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karisma Hotels, Director General at Azul Beach Resort Riviera Cancun, responded to this reviewResponded 3 March 2021

Dear 714mirandah,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.

It feels really good to acknowledge, through your words, that all our efforts to achieve our guests satisfaction have been worth it.

Thank you very much for the special mention to the staff they are a very important part of the experience.

Thank you for your feedback which we will use constructively in order to improve our facilities and services.

We are looking forward to welcome you back again at Azul Beach Resort Riviera Cancun by Karisma, your Mexican Home.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 February 2021 via mobile

Overall the resort was okay. Things weren't as consistent as I'd hoped. One person will tell u one thing and another will tell the opposite. The pool is nice but beach meh. Food not amazing. Still.had a good time for a decent price. Lucia by the pool is AMAZING!! Such great service and so sweet and recommended new drinks for us to try.

Date of stay: February 2021
Trip type: Traveled with family
Thank Hoodra84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karisma Hotels, Director General at Azul Beach Resort Riviera Cancun, responded to this reviewResponded 3 March 2021

Dear Hoodra84,

Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a fantastic vacation at the Azul Beach Resort Riviera Cancun.

Thank you very much for the special mention to the staff they are a very important part of the experience.

Thank you for your feedback which we will use constructively in order to improve our facilities and services.

Again, thank you for choosing the Azul Beach Resort Riviera Cancun for this vacation and we hope to share many more in the future.

Kind Regards,
General Manager

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