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Reviews (12,698)
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Reviewed 4 April 2018 via mobile

We stayed March 22-29. We had a group of 10 people.
Check in went smooth, we upgraded to an ocean view and it was amazing! Room 14402
Anything you need the staff is right on it. The staff is so friendly and they all work so hard.
You do have to get up early to get chairs by the pool since the beach is full of seaweed.... we didn’t think it would be as bad as it was, we have been to Playa del Carmen during this same week In previous years but apparently this happens during February and March at Puerto Morales - We didn’t let that spoil our time, it was still nice to lay on the beach and hear the waves and the beach is close to the pools so you can just walk up to the pools and take a dip.

At the kids pool they have a place where you can paint your own ceramic. The guy working there was so nice. I am sorry I forget his name..

The hotel grounds are kept up very well. Each day they were cleaning the paths, cutting down coconuts, painting, etc. they take great care of the resort.

Each night there are various things for entertainment, they have a theater, an outdoor stage for shows, live music in the giant lobby, and a dance floor area at the party pool.

There are so many options for food and drinks here.. the party pool has a smoothie bar, there is a coffee shop, and a late night diner. The buffet was always good for breakfast, lunch, and dinner. We tried the Japanese restaurant, Sensai- it was wonderful! Also the Italian and the grill restaurant Villa Marina were very good.

We took a van into Playa del Carmen 5th Ave one night - it was $150 round trip for 10 of us. (Probably cheaper if you have a smaller party) We only went one time, but there was a night that the hotel had vendors come in and set up so that was nice.

All in all, a great trip and I would love to come back to OCT at a different time of year to see the clearer beach !

Stayed: March 2018, traveled with family
1  Thank amyr5711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanCustomerService, Director de Relaciones Públicas at Ocean Coral & Turquesa, responded to this reviewResponded 7 April 2018

Dear Amyr5711, Thank you very much for share your experience with us, We are happy to hear that the staff was an important part to make your stay memorable, and that you ejoyed the gastronomic offer provided by our food & beverage department. It is great to know that you like the features and grounds of our property, We hope that we will have a chance to host you again soon in our hotel. Best Regards, The Ocean Coral & TurquesaManagement.

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Reviewed 4 April 2018

We truly enjoyed our stay at Ocean Coral & Turquesa. The staff was amazing and very helpful. The rooms were very clean and there was plenty of room. All of the pools there were fantastic. You will probably read other reviews saying that you need to put your towel on a chair by the pool around 6 in the morning if you want a spot. I hate to say it but putting your towel down and not actually arriving at the pool until 11 am does not save your spot. My husband and I generally ended up moving towels when no one had been there and we never had any problems. There are also always places to sit on the beach throughout the day. The food is also really good once you find the places that you like to eat. There are many food choices so there is a little bit of something for everyone. We also enjoyed the nightlife while we were there. They had shows at night and by the pool they also played dance music which was rather fun. You can definitely choose any atmosphere at this resort that you want. Some pools/areas are more quiet and relaxed while other pools/areas are more of a party atmosphere. You can just go to the area that fits your current mood. The resort also has bikes that you can check out. We took the bikes to Puerto Morelos which was only a 15 minute bike ride. We really enjoyed the town and they have a really beautiful beach there that is much more clear and seaweed free then the one at the resort. The resort beach is still nice but if you want more of a clear ocean experience then the beach in town might be more up your alley. We would definitely go back to this resort.

  • Stayed: March 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jaherrmann02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanCustomerService, Director de Relaciones Públicas at Ocean Coral & Turquesa, responded to this reviewResponded 7 April 2018

Dear Jaherrmann02, We would like to thank you for choosing Ocean Coral & Turquesa as the destination for your past vacation. We are certainly happy to read that you had a good time in our hotel.It is rewarding to know that our hard working personal was an important part of making your vacation so wonderful. we are glad to know that you enjoyed the gastronomic offert provided by our food & beverage deparment. We look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management.

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Reviewed 3 April 2018

Our stay was excellent. Our room, the food, swimming pools and drinks were top notch. All of their employees are so friendly and accommodating. A very special "thank you" to Gustavo at the swim up bar as well as Jemima our pool side waitress for their great service. A special "thanks" to all of the restaurant servers especially Cynthya.

  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank KeithfromIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanCustomerService, Director de Relaciones Públicas at Ocean Coral & Turquesa, responded to this reviewResponded 7 April 2018

Dear KeithfromIllinois, Thank you very much for share your experience with us, we are glad to hear that our staff was an important part to make your stay memorable, specially Jemima and Gustavo from the pool bar, we will make sure we let the above mentioned staff know that they were of good help making your vacations wonderful.Best regards, Ocean Coral & Turquesa Hotel.



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Reviewed 3 April 2018 via mobile

The Basketball and tennis courts have a fee???? If you want the lights on at night you have to pay $20 per night, yet this is where the kids are supposed to play??? The teens club is hard to find and activities are limited due to construction( and it is very dark). The only thing that made our vacation enjoyable was the staff. Specifically - Ricardo at the Privilege pool and Joaquin at the Privilege front desk.

Stayed: March 2018, traveled with friends
1  Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanCustomerService, Director de Relaciones Públicas at Ocean Coral & Turquesa, responded to this reviewResponded 7 April 2018

Dear James K, Thank you for taking the time to share your experience with us, the Basketball and tennis court it´s free during the day, we are working in the contructions to improve our service, we are happy to know that our staff were the best part of making for vacations mamorable. they are very hard workers and always attent to our clients needs. Best regards Ocean Coral & Turquesa Hotel.

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Reviewed 3 April 2018


From the minute we arrived at the new Cancun airport everything was perfect. After a twenty minute ride to the hotel we were greeted by Angel the bell captain, my wife checked in and was attended by Yoselin and Araceli who checked us in in minutes. Angel took us to our room 17216 and it was great, ocean view by the daisy club pool (kids Pool) quiet night and day. During the day we sat at the kids pool It had a small bar and our bartender Eusebio made us every drink we could want and was very friendly and informative, Theresa served us with a smile , there was also a small grill beside the bar and Reguena? cooked us many grilled treats and the burgers and Pannini's were awesome. We explored the hotel to acquaint ourselves with the premises and stopped at the main pool bar, there was **** Roberto**** one of our favorite bartenders from another hotel we had visited 13 months earlier. He even remembered my favorite drink ,and we met him many times as he seemed to be working someplace different every day. That evening we met Hugo the supervisor of the bars, and he sat and talked with us. He was very friendly and also said if we needed anything to talk to him. Bartenders Sebastian, Wilbert , Pablo, at the main bar were exceptional. We needed a cab and went to find Angel but it was his day off, and we met Danny he said he would arrange a cab for us. He got us a great cab driver and he arranged for him to wait for us at our friends house. As I write this I realize that this hotel was much like any other quality hotel we have stayed at. What made it great for us was the staff we interacted with while we were there. Angel and Hugo and Danny went out of their way to make sure we had a great vacation along with all the other staff.

Every morning we had fun with Antonio and Freddy at the Casa del mar buffet and if you take your time and look at what they offer every morning you will find many different Mexican delights.

Estrella was our waitress of choice when we were at the lobby bar. what a great smile.

We had sushi lessons with Eduardo and went back that night for Japanese with Nepo and Marcelo. Excellent.!!!!

At the Mexican Restaurant Emanuel (Manager) apologized for not having the desert I craved but said that it would be at the buffet the next night. The next night we went to the Italian Restaurant and Carlos our server was awesome. Like we were in a movie. fine dining at its best. We refused the desert and explained we were going to the buffet for Churros. A few minutes later Emanuel from the mexican restaurant brought us the deserts from the buffet to our table with 2 glasses of peanut butter tequila. What extraordinary service is that?

The next night we went to the Marina Grill. Had to wait a few minutes for our pager but took many pictures of the moon in the clouds over the Caribbean...as we walked the beach. When we got our table Tony served a scrumptious meal and was a great waiter .

That night we had a late night snack at the route 66 diner with Devon and Henry, after an entertaining show at the theater.

Go on the bike tour in the morning with Jose. it is easy going and a lots of fun.



We take about 5 vacations during each winter, and the staff at this resort were by far the friendliest and most attentive we have ever run across . Our many thanks to all and especially to the ones I mentioned.



Pony Tail Bob.

Stayed: March 2018
1  Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanCustomerService, Director de Relaciones Públicas at Ocean Coral & Turquesa, responded to this reviewResponded 7 April 2018

Dear Bob C, Thank you very much for share you experience with us, we are happy to hear that since you arrival spent such a nice time and that our hard working staff could making you vacations wonderful, especially our bartenders we will make sure that they read your comments, that great to know that you enjoyed the gastronomic offer provied by our food & beverage department. Thank you very much for you comments and we invited you to come back soon, Best regards the Ocean Coral & Turquesa Hotel.

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