Staff always make a business. This is definitely the case at the Golden Sands.
We have stayed several times but this was first time in the winter.
At Flavours, Abid couldn’t do enough to make sure we had EVERYTHING we needed. He went above and beyond to make sure we were happy. Lovely lovely man. We had some fantastic meals on the buffet package which was such a great surprise as buffet style meals can sometime lack quality but this was definitely NOT the case.
At breakfast, what a better way to start your day than to be greeted warmly by Henri. He just makes you feel good and of importance.
The staff at the kids were exceptional and you could tell they really enjoyed the job. Our daughter had the best time ever. 10/10
Even though we had an issue, the reception sorted it out. How you just a company when something goes wrong is how they deal with it and they did with flying colours.
When we rang reception for anything, it was dealt with almost immediately. We didn’t have to ring twice, which in busy hotels can be the norm. So full marks there too. Special mention to Tim for his humour and cheerfulness.
We also used the app for housekeeping to order towels and pillows which was very impressive too.
We really enjoyed everything about it and couldn’t fault it.
Keep up the good work and thanks for making it such a welcome rest and break for us.