I normally stay in IHG properties when I travel for business and leisure but typically it is a Holiday Inn or Crowne Plaza. This time I decided to spend a little more and I am so glad I did.
From the moment I walked through the door, I was greeted as somebody special. Being directed up to the club floor with it's own dedicated reception and check in, nothing was too much trouble.
I enjoyed breakfast, afternoon tea and even pre dinner drinks in the club lounge (included with my room) and every interaction with a member of staff was exceptional.
The hotel is situated right in the thick of things in St Julian which has a very active nightlife scene. None of this could be heard from inside the hotel.
My room was lovely with the only issue being that as it was January, the aircon was turned off leading to what I as a Brit abroad would consider an overly warm room. As an international hotel, I would expect guests to be able to choose how hot or cold they need their rooms year round.
So a proper luxury hotel with a proper luxury experience and staff that truly value their guests and know how to make them feel special