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Marlene L

Fantastic stay and staff welcoming

4.0 of 5 bubblesReviewed Nov 2, 2024
Last minute booking days before travelling (24-31 October 2024).

Great to see a hotel fully matches pictures on all sites. Walked into reception on arrival to be met by two smiling friendly and welcoming staff on front desk (Vanessa & lovely lady can’t recall name from I think Lithuania). Both giving advice on hotel and surrounding areas.

Room spotless, fresh and extremely comfortable (cleaners daily but they don’t mind you leaving DND on door). Breakfast fully stocked and (free) tea/coffee machine available also 24/7.

All other staff very friendly and welcoming each time you leave and return during the day and night.

Locality to St Julian’s and Malta perfect - bus stop (for all routes) bottom of road, Bolt taxis, tour trips and access to harbour.

Leaving and Vanessa on desk again helpful and friendly (hope she has good trip back home for family wedding 🙂).

My partner and I will definitely visit again (and recommending to family and friends).
Date of stay: October 2024
Room Tip: Lovely view from roof of city and nice plunge pool
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firas Aboulezz, General Manager at Hotel Mistral St. Julian's, Affiliated By Meliá, responded to this review
Responded Nov 4, 2024
Dear Marlene,

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your stay with us was fantastic and that our team made you feel so welcome. Vanessa, along with the entire staff, strive to make every guest feel at home, and it’s lovely to know that they helped make your stay memorable.

We're glad you found the room spotless and comfortable, and that our breakfast and 24/7 tea/coffee options added to your experience. It’s great that our location suited your needs so well, and we hope you enjoyed exploring St. Julian's and Malta!

We look forward to welcoming you and your partner back on your next visit and thank you in advance for recommending us to your family and friends. Safe travels, and we can’t wait to see you again!

Warm regards,

Firas & Team
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2 - 7 of 30 reviews
Reviewed October 20, 2024

Lovely hotel. Very modern . Bathroom and shower superb. Beds large and super comfy. Lots of choice at breakfast . All staff very friendly and very informative . Towels changed daily. Toiletries in bathroom and also a hairdryer. Pool on the roof only a small area. Great location 2 mins walk from st julians harbour. Bus stops 1 min walk.
Would stay again.
Thankyou to all the staff for a wonderful stay.

Room tip: Only downside tiny pool if you like to sunbathe choose a larger hotel. Many hotels in this area are similar.
Date of stay: October 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tina J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firas Aboulezz, General Manager at Hotel Mistral St. Julian's, Affiliated By Melia, responded to this reviewResponded October 21, 2024

Dear Tina,

Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated our modern facilities, comfortable beds, and the variety offered at breakfast. It's great to know that our friendly staff made a positive impact on your experience.

We’re also glad you found our location convenient for exploring St. Julian’s and that you enjoyed the amenities we provide, including daily towel changes and toiletries. Your kind words mean a lot to us, and I will be sure to share your feedback with the entire team.

We would be delighted to welcome you back on your next visit to Malta!

Best regards,

Firas & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 18, 2024

This hotel is so central to everything. The staff were absolutely exceptional and were the most professionall, efficient and friendly staff I have ever encountered in any hotel big or small. Thank you to all the staff in this hotel who are doing an extremely demanding job. We appreciate your efforts throughout our stay, so a Big thank you

Date of stay: October 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travellwruk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firas Aboulezz, General Manager at Hotel Mistral St. Julian's, Affiliated By Melia, responded to this reviewResponded October 18, 2024

Dear Travellwruk,

Thank you so much for your glowing review! We are thrilled to hear that you found our location convenient and, most importantly, that our staff made such a positive impression on you. It is truly rewarding to know that their professionalism, efficiency, and friendliness stood out during your stay.

We greatly appreciate your kind words and acknowledgment of the hard work our team puts in every day. Your appreciation means a lot to us, and I will be sure to pass along your heartfelt thanks to everyone.

We look forward to welcoming you back in the future for another exceptional experience!

Best Regards,

Firas & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 15, 2024 via mobile

First class hotel in the centre of StJulian. The hotel is immaculate with excellent rooms, all modern and very well appointed and maintained. The staff are brilliant, extremely helpful and knowledgeable always willing to help. The breakfast is outstanding as is the roof pool, sun beds and bar/ cafe. St Julian is a noisy area with lots of bars / nightclubs, so not the area if you want peace, it’s very lively and busy. The hotel though is a gem, centrally located to visit the island. Thank you for a brilliant ten night stay.

Date of stay: July 2024
Trip type: Traveled as a couple
Thank Ruthless57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firas Aboulezz, General Manager at Hotel Mistral St. Julian's, Affiliated By Melia, responded to this reviewResponded July 17, 2024

Dear Ruthless57,

Thank you for your glowing review! We are delighted to hear that you had a brilliant ten-night stay with us and found our hotel to be a gem in the heart of St. Julian's.

We appreciate your kind words about our immaculate, well-appointed rooms and our excellent, helpful staff. It's wonderful to know you enjoyed our outstanding breakfast, rooftop pool, sun beds, and bar.

St. Julian's is indeed a lively area, and we're glad our central location made it convenient for you to explore the island.

We look forward to welcoming you back in the future!

Best regards,

Firas & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 28, 2024 via mobile

The location is perfect minutes away from the party zone of st Julian as well as the port which is buzzing with restaurants . The staff are friendly they went above beyond in all aspects for me and my friend on holiday. Special mention to Gazmir ,Vanessa , Ines & Ivan . There was another night guy can’t recall his name all amazing people.
Big thank to Tanya amazing housekeeper she was warm & friendly and went above and beyond for us so thank you .
The room was cozy , comfortable, I would certainly come back to Mistral not just to visit Malta but because the staff were amazing . I have travelled and travel all around the world as travel blog as well on the side , I have Stayed in some amazing 5 star hotels but I have to say the staff in Hotel Mistral being a 3 star hotel is one of the best I have encountered so far . So kudos to you guys . Keep up the good work.

Date of stay: March 2024
Trip type: Traveled with friends
Thank Keith_25Rebelo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firas Aboulezz, General Manager at Hotel Mistral St. Julian's, Affiliated By Melia, responded to this reviewResponded April 1, 2024

Dear Keith_25Rebelo,

Wow! Thank you immensely for your glowing review of your recent stay at Mistral Hotel. Your kind words mean the world to us, and we're thrilled to hear that you had such a fantastic experience.

It's fantastic to know that our location perfectly suited your needs, and you found it convenient to access the vibrant areas of St. Julian's. We are also incredibly grateful for your praise of our staff. Gazmir, Vanessa, Ines, Ivan, and our night team members are thrilled to have made such a positive impression on you. We will be sure to pass on your appreciation to them.

Furthermore, we're thrilled to hear about your positive experience with Tanya, our amazing housekeeper. We couldn't agree more – she is indeed warm, friendly, and always willing to go the extra mile to ensure our guests' comfort.

Your compliments about our cosy and comfortable rooms mean a lot to us, and we're delighted to know that you would choose to return to Mistral Hotel not only for the beautiful destination of Malta but also for our exceptional staff. Your recognition of our team's efforts, especially considering your extensive travel experiences, is truly humbling.

Thank you once again for your kind words and for choosing to stay with us. We're incredibly grateful for your support and encouragement. We look forward to the pleasure of welcoming you back for another memorable stay in the future!

Warm Regards,

Firas & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 12, 2024

Professional friendly warm welcome from the first introduction from staff. Genuinely interested in making sure that we were happy with everything and always given great information when needed. Their smiles were infectious it was great to experience. Rooms super clean . Breakfast fresh and plentiful. Location perfect for exploring the whole of Malta. Big shout out to all of your team for a great stay. Thankyou.

Date of stay: March 2024
Trip type: Traveled as a couple
Thank Navigator11204462231
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firas Aboulezz, General Manager at Hotel Mistral St. Julian's, Affiliated By Melia, responded to this reviewResponded March 13, 2024

Dear Navigator 11204462231,

Your review just made our day, week, month... you name it! 🌟 We're absolutely thrilled that you had a blast during your time with us at Hotel Mistral.

First off, huge props for the shout out to our awesome staff! We've got a squad of hospitality rockstars who are all about spreading those good vibes. Their warm welcomes and infectious smiles are what we're all about. And who doesn't love a bit of genuine care and attention, right? We're all about making sure you're not just happy, but over-the-moon thrilled with your stay.

We really appreciate your candid comments about our rooms – squeaky clean and ready to be your home away from home. We're all about those fresh vibes!

And breakfast? We're all about starting your day off on the right foot with a spread that's fresh, plentiful, and oh-so-delicious.

From all of us here at Hotel Mistral, a massive thank you for choosing to crash with us and for sharing your stoke-tastic feedback. Can't wait to welcome you back for another round of epic adventures!

Cheers,
Firas and Team
Hotel Manager
Hotel Mistral, Hotel Scirocco, Hotel Levante Affiliated by Meliá

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