We went with family and friends over new year and birthday. It was such a lovely experience - the hotel is the best located of all the resorts around, and the staff is all amazing! Special shout out to Sunny the Operations Manager who was so helpful and very attentive to detail! Also special shout out to George at the Concierge - he went above and beyond to make sure our stay was perfect! Our cleaning lady was also very very kind and patient with my requests. We stayed in a Luxury Bay Suite - apart from the Presidential suites these were the best room types as they are spacious, at a quiet new built wing and have two full bathrooms! Not to mention the magnificent view! Something that struck me was that the room service was excellent - they delivered the food in reasonable time and made sure to follow up our experience after each delivery. On my birthday and during new year the hotel also provided some special surprised for the guests which is so nice - the extra small touches shows that the hotel really cares about their customers and not just in it to make money. I also find that the prices are overall for a five star resort quite reasonable. The minibar especially was not over the top expensive. I honestly don’t have anything bad to say about my 10 day stay. Thank you so luch Westin Dragonara for your wonderful hospitality. We’ll definately be back!