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Rachel Cassar
Island of Malta, Malta

Beautiful room

Review of H Hotel
4.0 of 5 bubblesReviewed 4 weeks ago
Lovely hotel for a short stay. We had a room with a jacuzzi and balcony, it was a big room and the view was nice (minus the typical maltese cranes) surprisingly wasn't too loud at night. Beware the mirrors aren't the most flattering. Everything is very dark so I think a longer stay may be a bit too much.
Date of stay: January 2025
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Relation Manager, Owner at H Hotel, responded to this review
Responded 4 weeks ago
Dear Valued Guest,

Many thanks for your time to provide us with this nice review.

We are glad to be part of your good experience, and we appreciate you choosing to stay at the H Hotel & SPA.

Just for your future reference, please be advised that we also have another hotel nearby, Hugo's Boutique Hotel, with different design - having beige as predominant color, and hence less dark. It might be up to your liking more :)

Thank you again, we look forward to welcoming you back soon!

Sincerely,

Customer Relations Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (426)
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Traveler rating
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All reviews jacuzzi suite el shadai infinity pool blackout curtains hotel is modern comfortable bed noisy at night reception staff central location enjoyed my stay wonderful stay fantastic hotel bars and clubs st julian s sea view teo noise
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Reviewed 4 weeks ago via mobile

This is the hotel to spend the vacation I have stayed all over Malta and this is a gem. It is a smiling hotel as I didn't stop smiling from the moment I arrived till I left.

The staff were amazing and helpful. Special thanks to Anvar who was at the registration desk.

The hotel is close to many attractions. There is a beach right next to the hotel with a lot of restaurants and bars around. You can even find some activities to do in the middle of the night with shops open 24/7.

It's quite safe to be out at night but still need to be a bit careful. Overall, it is safe.

Do not forget to leave a deposit upon check-in as it is a must. There is no other choice but to settle the deposit which you get back upon your departure.

Breakfast was good and we enjoyed it every morning.

Room Service is on a daily basis but make sure the room is not on DND which no one is allowed to enter the room in that case.

Date of stay: July 2024
Trip type: Traveled with family
Thank Khadija V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Relation Manager, Owner at H Hotel, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for choosing the H Hotel & SPA for your stay in Malta.

We are truly pleased to hear your positive comments, and to know about your wonderful experience that made you keep your smile from beginning until the end :) Seeing our guests satisfied is the best reward for Anvar and his dedication, and we will pass on your kind regards to him.

Thank you for some useful advice to our future guests as well - we appreciate your time to provide us with this feedback, and we look forward to welcoming you again in the near future!

Kindest Regards,

Customer Relations Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 6, 2025

Overall, our experience at the hotel was positive, with highlights including the modern decor and attentive service. Upon arrival at the airport, we were greeted by a transfer organized by the hotel, clearly identified with the name of the reservation. While we also booked a transfer for our departure, we found that using Bolt, public buses, or tourist buses during the stay was more convenient and cost-effective. Bolts were readily available at all major points of interest.

Location and surroundings
The hotel is situated in St. Julian's, a lively area filled with bars and pubs but also some nice restaurants. The area is clean and well-maintained. Although the rooms are soundproof, during special occasions like New Year’s celebrations, the noise can still be noticeable. On regular days, we did not encounter significant noise issues.

Accommodation
Our initial room had a problem with the temperature, which was stuck on heating mode and could not be adjusted. The small windows didn’t provide sufficient ventilation, making the stay uncomfortable. However, the hotel acted quickly on our feedback and upgraded us to a better room.
The upgraded accommodation was exceptional: spacious, well-lit, and featuring an outdoor hot tub, a balcony with loungers and a table, and stunning views. The room also had two TVs, a sofa, a kitchenette. They provide us one complimentary bottle of prosecco, along with a discount for future stays as compensation for the initial inconvenience. This quick resolution showcased the hotel’s commitment to customer satisfaction.
Additionally, to all rooms complimentary bottled water was provided daily, which was a thoughtful touch.

Service and cleanliness
Housekeeping and towel replacements were provided daily when needed. The room was modern, equipped with controls for lights, blackout curtains, and a convenient "Do Not Disturb" button. On the firsts days, the hot tub water developed an unpleasant odor, possibly due to the rain. Maintenance responded promptly, replacing the water and applying disinfectant within 10 to 20 minutes.

Dining and amenities
The restaurants under Hugo’s brand delivered good experiences, and the indoor pool was a nice addition. However, we primarily used the hot tub in our room. One area for improvement would be offering more partnerships or discounts with the hotel’s restaurants, as we only received a 10% discount at the terrace restaurant at the start of our stay. The hotel also offers a New Year’s Eve party.

Check-in and check-out
A security deposit of €250 was required during check-in, which was refunded at check-out after a quick room inspection.

Local exploration
We highly recommend visiting Valletta, just 20 minutes away by Bolt, as it boasts stunning historical landmarks.

Customer service
The front desk, reservations, and concierge teams were extremely attentive and efficient, addressing all our requests and resolving every issue we encountered. Their fluency in English made communication seamless.

Room tip: Be aware that you need to have a card to do the security deposit. That security deposit will be refunded on the check-out.
Date of stay: December 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank joanao418
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Relation Manager, Owner at H Hotel, responded to this reviewResponded 5 weeks ago

Dear Valued Guest,

We thank you for staying at the H Hotel & SPA, and taking a moment to share this honest, detailed feedback.

Your compliments are highly appreciated, and we are all glad to be part of your nice experience.

Thank you for noticing our efforts to accommodate you, and offer you the best of hospitality and customer service - all your suggestions have been well noted, and we will definitely take them into consideration for our future enhancements.

As already mentioned, please do not hesitate to contact us for any assistance, or discounted offers in the future.

We hope to have plenty of opportunities to welcome you!

Sincerely,

Customer Relations Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 31, 2024

BE AWARE anyone travelling with medication that requires a freezer pack to be frozen for your return flight this hotel cannot or will not freeze it for you. I have been travelling to many countries (including Peru) with this medication for nearly 2 years and this is the ONLY hotel that has not been helpful to my request.

Date of stay: December 2024
Trip type: Traveled as a couple
Thank tinahY5850DF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Relation Manager, Owner at H Hotel, responded to this reviewResponded January 2, 2025

Dear Valued Guest,

Thank you for staying at the H Hotel & SPA, and for taking a moment to share this feedback.

We apologize for not being able to assist you with the above request due to internal policies, applicable to all our guests.

All of us at Hugo's appreciate your understanding, and hope that apart from this, the rest of your stay was pleasant.

Kindest Regards,

Customer Relations Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 29, 2024

The first room was noisy being surrounded with clubs with loud music but had 2 sets of double glazing which reduced it a bit. However the heating in the room was on full and could not be changed making it too hot to sleep. On complaining we were told that all except 1 floor were on heating mode and could not be turned off. We were then moved to a much smaller room on the cooling floor which was better in terms of heat but only had one set of double glazing so was too noisy to sleep. We had asked to leave and have a refund after the first night but they refused and would have charged us for an extra night. I will never come back here or use any establishment run by Hugo again. Please avoid if you want any sleep or need any control of the temperature of your room

Room tip: Don't go. All rooms noisy.
Date of stay: December 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Colin W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Relation Manager, Owner at H Hotel, responded to this reviewResponded December 31, 2024

Dear Valued Guest,

Thank you for staying at the H Hotel & SPA, and for taking a moment to share your feedback.

We apologize for not offering you a better stay this time, due to certain technical impossibilities - it is a pity that the second, upgraded room we had prepared for you, was not a suitable solution in this situation.

Our manager tried to explain everything, including the cancellation policy, and we hope that you understand it.

All in all, we thank you for your feedback, and we wish you a Happy New Year and all The Best!

Kind Regards,

Customer Relations Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 19, 2024

Utterly disappointed. I’ve been wanting to go to this hotel for seven years. I finally booked to come in December and I’m currently on my first night. Despite having prepaid for the room upon arrival, we were told we owed an extra £200 deposit and €4 tax. When walking to our room, we were hit by a foul mould/damp smell. There is no ventilation Throughout the hotel. As it was freezing cold, we attempted to put the heating on which did not work. When addressing this With staff, they told us that there was no heating option available and the most they could do was give us an extra blanket. We then attempted to watch TV in which the remote failed to work and the TV stayed frozen. To this management said that the TV does not always work and they have this issue and there’s nothing they can do About it. Despite the ongoing negative experience, I was DIGUSTED as we booked the room with the Jacuzzi and when we filled it up, there was red/orange residue that when drained left a ring of dirt around the perimeter of the Jacuzzi. When addressing with hotel staff, they simply replied that the previous customers used in the Jacuzzi - Then try to resolve the problem by wiping the ring of scum with a dirty cloth. Not to mention that our view from the window consists of a black wall and bins on the ground. So far, Hugely upset, disappointed and disgusted. Currently trying to find a different hotel. AVOID!!!

Date of stay: December 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank war s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Relation Manager, Owner at H Hotel, responded to this reviewResponded December 25, 2024

Dear Valued Guest,

Thank you for your time to post a review and inform us about your stay at the H Hotel & SPA.

We are sorry for not meeting your expectations, and for not being able to offer you an impeccable stay this time.

However, we do hope that the new room on a heating floor was better, and that after your initial impression on the first night, the remaining days were pleasant.

Rest assured that each comment will be forwarded to the Management, so that any corrective measures can be taken as soon as possible, with intention of avoiding any similar shortcomings in the future.

We always learn from your comments, and in this case, we would be very happy to welcome you again, and do our best to offer you a lovely stay, and improve your impression.

Regards,

H Hotel & SPA Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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