Booked this directly from the hotel's website because some of them only offer free taxi if you do that. Unfortunately they didn't have their own taxi service listed. We found out that it was cheaper to book through Agoda. It was a small matter since taxi is readily available from Harbour Bay. A trip costs RP70,000 either way.
The hotel was just next to Batam City Square and there was also a factory outlet on the other side of the hotel's entrance. There's also the A2 Food Court just before the BCS and the food there is cheap and good. Many tables but I suggest going just before the usual dinner time or you'll be left standing around waiting for an empty table. The mall is rather run down but if you're fussy about this, then you'll find lots of bargains from mobile accessories (basement) to sports shoes (Level 2). Don't just buy from the first shop, try and compare at least from three vendors. There will definitely be more than three shops selling the same stuff. Take note, the mall has quite a lot to see so maybe one night may not be enough for shopping.
The hotel also has their own spa and they have offers during weekday visits. If you're conscious about the "cleanliness" of the nearby spas, then use the hotel's. They have single or couple rooms with showers in each room.
Breakfast is also quite good with mostly local fair.
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