I cannot begin where to start. We got to the hotel alright, the receptionist was a bit perplexed about our online booking via Travelbook, but that got sorted out ,so we were glad to get to our room. We booked a suite with a jacuzzi because we wanted to relax. It was alright until 7pm when a bunch of college students came. They were making a lot of noise, I get it they are on tour. However, some of them started smoking and I told the reception, because ALL THE ROOMS ARE NON-SMOKING and to help them keep teh noise down a bit. STAFF DID NOTHING to address that. We slept early because we had a long day. COME 10pm one of the students started knocking and bangingo ur door! I opened and she was slightly tipsy, called reception again and NO FREAKING SOLUTION was done. She continued banging the rooms up to 30 more minutes., the other students even helped her, she forgot her room. I never complain but this was just ridiculous. Come morning we went for breakfast, 7 am we got served 7:40, food was coming out of teh kitchen for the " STUDENT group". we checked out early because I had enough, the breakfast was BAD, I mean BAD as in BAD! We checked out a chinese man was complaining about the noise last night and all, the 2 receptionist just answered : THAT IS A COMMON COMPLAINT WHEN WE HAVE STUDENTS", the chinese guy just said, well you should have sent housekeeping to make them stop, they were partying, smoking and drinking, the chinese guy then said " Did you party with them" the receptionist said " I DONT CARE".....OH MY WORD!!!
Now the service is a 0 out of 10 and the hotel looks alright, but nooks and crannies are filled with dust, airconditioned old. NO amenities such as coffee pot or tea...For almost 6k a night, you would expect that. Oh by th way don't be fooled by the infinity pool, when you get to the beach, it is CRAP! I am so angered by this whole experience and they deserved to be shut down.