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Reviews (2,040)
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23 - 28 of 2,040 reviews
Reviewed 26 June 2018 via mobile

Good hotel
Free fruits and snack on the beach
Nice and friendly staff
Breakfast is so so mostly for western. Not much variant for indonesian food.
The public pool is so tiny and not so good and need maintenance and cleaning as well.
Anyway this is the best hotel for kuta area at the moment



Stayed: June 2018, traveled with family
Thank Nana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, General Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 28 June 2018

Dear Nana N,

Warm greetings from Novotel Lombok Resort & Villas!

Thank you so much for your valued time spent to leave us a feedback regarding your stay with us.
It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,

Jan Kroeckel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 June 2018 via mobile

It’s a nice hotel, a big room for supperior type. I enjoyed a lot of facilities such as big screen movie program, kids playground, free snorkeling kid for an hour and the other. They also have a private beach with an amazing view of ‘Bukit Merese’

Stayed: June 2018, traveled with family
Thank stafrinejean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, General Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 23 June 2018

Dear stafrinejean,

Warm greeting from Novotel Lombok Resort and Villas!

Thank you for sending us your kind review. We are delighted to know that your stay has been so relaxing and that you particularly liked and enjoyed all facilities provided.

I will certainly share your feedback to entire team as acknowledgment for all of us in keep providing best service quality.

Thank you again for having chosen our resort during your vacation in Lombok and we hope to welcome you back in the near future.

Regards,

Jan Kroeckel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 June 2018

Every staff at the resort was really hospitable, Jan personally took time out of his schedule to say welcome. Leha of front desk explained the benefits we get to enjoy at the resort really well.

Restaurant and bar staff was always checking if we enjoyed our meal and if there is anything they could improve on. Housekeeping is always ensuring that the room is well appointed. Really enjoyed the hospitality of everyone in the resort.

The only downside to the resort is that the resort is starting to show its age and looks really tired. With a makeover, the resort will be a perfect place to unwind.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jasperho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, General Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 18 June 2018

Dear Jasperho,

Warm greetings from Novotel Lombok Resort and Villas!

We really appreciate your feedback regarding your stay with us. Indeed, we are delighted to hear that your overall experience was good and to know that you particularly appreciated the work of our staff. Rest assured I will personally share your comment with both Leha to let her receive management acknowledgment and all the team in order to keep improving the quality of our services and facilities.

Thank you again for your feedback and for choosing our resort during your visit to Lombok.
We do hope to welcome you back in the near future and that your stay will be as pleasant as the previous one.

Regards,

Jan Kroeckel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 June 2018

Went there with my family (4 adults and 2 children) from 06 - 10 Jun 18.

Their lobby is very welcoming and beautifully decorated with beautiful woodwork architecture, decorations and plants. Check in was a breeze.

We got 2 superior rooms (306 & 308) which were situated in the main hotel building (furthest from the beach)

Hotel Rooms - The rooms were well maintained and is more than adequate for 2 adults and 1 child. It was well up our expectations and is almost exactly like what you see in the pictures. Only gripe is that the aircon wasn't cold enough (we did ask them to come fix it, but I guess its beyond them)

Location - Their hotel is situated at the south of the island (about 1/2hr taxi ride from the airport). It is at present stand alone with no other hotels beside. The nearest outside restaurants and convenient shops are 10 mins taxi ride (70k Rp return trip) out at Kuta. I don't advise you to walk out for dinner as it is very dark at night (no street lights on the main road)

Restaurant (Spice Market) - Buffet breakfast menu was bacon, beans, eggs, a variety of bread, fruits & juices, some traditional fried noodles and rice. The quality of the food is above average, but the menu is the same everyday, so by the 3rd day, we got a bit bored of it.

Hotel Pool - For the main pool, there is a deeper (1.5m) infinity pool and a kids pool with 2 slides. It is well maintained

Hotel grounds - We managed to explore most of the hotel grounds and we find that the whole place is beautifully adorned with nice decorations such as statues and plants. The whole layout is well designed. The whole place is also very clean and well maintained (you'd hardly encounter any mosquitoes even)

The beach was expectedly great. But the sand there is interesting - it is not fine but pellet like (which makes walking very difficult). The sea water is fairly clear. It is a bay area, so the water is very calm.

Hotel Staff - Housekeeping service was top notch. They were very quick to respond to our requests. All the hotel staff were very cheerful and courteous and would always greet us whenever they see us

I thoroughly enjoyed myself there and have experienced very good hospitality. I would highly recommend this place to anyone who wants a beach resort that is quiet and provides top notch service. To all the hotel staff - please keep up the good work as we will come back again to enjoy the hospitality you have show us

Cheongster72

Room Tip: Get the villas.
  • Stayed: June 2018, traveled with family
    • Value
    • Rooms
    • Service
Thank Cheongster72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, General Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 14 June 2018

Dear Cheongster72,

Warm greetings from Novotel Lombok Resort and Villas!

Thank you for sharing with us your experience during your stay at our resort recently.

We are glad to hear that your overall experience was very good and to know that you particularly liked our facilities and appreciated the work of our staff. I will therefore share your detailed feedback with the whole team with the aim to keep improving the quality of our services.

Thank you again for your valued time spent to leave your comment and thanks for choosing our resort during your visit to Lombok.

We do hope to welcome you back in the near future and that your stay will be as pleasant as the previous one.

Regards,

Jan Kroeckel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 May 2018

Nice friendly greeting at the airport. Check In was relaxed and easy. We were shown to our villa and hotel facilities explained along the way. The villa was well presented and appointed and spotlessly clean. Service on the beach was always friendly and efficient and there were always plenty of lounges or bures to relax and enjoy a nice quiet drink. Lunch in the restaurant was well presented and tasted great. We had a couple of the buffet dinners which were good with the food continuously topped up or replaced so it always looked fresh and inviting. The breakfast buffet was well presented with plenty of choices for all tastes and loved the crepe and granola stations. Again the food always looked fresh and inviting but I would have liked a slightly bigger selection of cheese as all I ever saw was cheddar. A special thank you to Roby (guest experience) for looking after us before and during our stay, Santana (restaurant supervisor) who always made us feel welcome and valued guests and we enjoyed numerous chats and laughs with him. Also thank you to Ruz, Eka and Erma (restaurant staff) for your friendly and efficient service each day...again this made us feel like valued guests. It is nice to see such a happy staff in a large hotel as it didn't matter who we saw we were always acknowledged and greeted in a friendly manner with a big smile. If you are looking for a resort where you just want to relax and not go anywhere this is the perfect play as it is about2 km's from anything, however there is quite a few new hotel under development so that will change in the future. Initially I was a little concerned about noise from the new developments, however in 4 days we did not hear anything (in fact I thought they weren't working but they were). We hired a motor bike from the hotel (about 10 AUD) for a day to do some exploring around the island as the roads are good and not much traffic. The hotel offers plenty of activities (unpaid and paid) and you can hire kayaks and other water sport gear from the beach hut so there is always something to do around the resort. We thoroughly enjoyed our few days there and will stay longer next time

  • Stayed: May 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank geoffmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Lombok_GM, General Manager at Novotel Lombok Resort and Villas, responded to this reviewResponded 5 June 2018

Dear geoffmark,

Warmest greeting from Novotel Lombok Resort and Villas!

Thank you for taking your valued time to share your feedback regarding your recent stay at our resort.

It is our most pleasure to know that you had a relaxing break, and that we are pleased to know that you particularly enjoyed and liked our facilities activities. It has been a pleasure to have you with us and we really hope to see you back soon.

Please rest assured I will personally share your compliments to Robby, Santana, Ruz, Eka and Erma just for them to receive a management acknowledgment. Moreover, I will share your experience with the whole team in order to both encourage them to do better and continuously improve the quality of our services.

Thank you again for your valued feedback. We will wait for you for an even better stay at Novotel Lombok Resort and Villas.

Kind regards,

Jan Kroeckel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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