Arrived for checkin at 12.30am. Travelled from cardiff for business and was working yesterday evening which prompted my late arrival. This booking was made by my company through booking.com and only today on thoroughly searching have i found a small reference to last checkin being 11pm on the old english inn website - none of this was mentioned on the reservation confirmation. I stood outside trying to ring - to which it went straight to automated service or ring the bell - which did nothing, for an hour and a half, until 2.15am. I could not get another hotel, nor get through to anyone who could help, and was left with no option but to drive all the way back to cardiff and miss the business i had booked for the following day. This ridiculous company has lost me more money than just the room cost and on managing to finally get through to someone at reservations her response was a completely non interested 'we dont have late checkin'. Well, thanks for telling me that previously - that would have been the most helpful thing you have managed to do. Never again, my company books hotels throughout the UK several times a week, suffice to say, we'll not be booking with greenking in the future.