Availed myself of their soup & sandwich deal for lunch when visiting the shop.Although sandwich was excellent & I obviously expected a smaller portion of soup was taken aback when soup was served in container size of an egg cup in fact I was given a tea spoon to use for my soup.Have used this restaurant many times before & food quality is generally good but have noticed general decline in customer care & service on recent visits

Been coming for a long time, today the young people waiting on we're more interested in their own conversations. Arriving after 2.0 clock the young man serving still didn't know what the soup was, I couldn't get their attention to ask for a pot of hot water, I eventually went up and asked. We weren't offered any sauces to have with our lunches, no one came to ask if everything was alright, We had to wait awhile at the till to pay, as all 3 staff were elsewhere, The young lady member of staff eventually came after one of the young men noticed us waiting. We've always been given a chocolate when paying which is a lovely gesture and not what we go for, but all other customers were given them when paying for lunches, either on a plate at the table or given by hand at the till. These might appear 'petty' moans but this is not what we've experienced before. I always spend a good amount in the shop on meats etc which I will continue to do

We went to the Mackenzie Smokehouse for an early coffee and cake on Saturday 31st March.
What a nice surprise to find such and interesting place to have a coffee. or a meal we will certainly be going there again.
In the shop there we bought various things, some meat for our freezer and some biscuits and cakes....a really nice drive out in the country well worth a visit.

Went for breakfast and the food was served on cool plates and the food was also cool. We were the first customers in and were served quickly. Too quickly!
The customer service follow up was terrible and they were not bothered at all.
We will not go back!

Whilst waiting to be seated in the restaurant part of Mackenzie, I observed one of the chefs sampling something he was obviously making from a large pan on the cooker, I do approve of chefs tasting their food so that they can make sure that the flavour of their creation is just how they want it to taste, as I continued to observe the chef I was expecting him to put the spoon to the wash, instead he decided to taste another spoonful from the pan using the same spoon that he had used and contaminated with his germs only seconds earlier without washing it, not good practice in any kitchen that serves members of the public and this incident definitely needs addressing by the management but I certainly won't ever go there again