Dear Mr Brownlee:
Despite the less than favorable circumstances, we are glad to find you here and hear your side. I was on the second floor of our new building when your party arrived and by the time I came down to welcome you as I normally would our guests, you had already taken off.
I could have explained to you that the ‘overwhelming foul odour’ came from ‘daing,’ a Philippine breakfast staple that local fisherfolk make to augment their income at certain times of the year. As a family that has roots in this humble fishing community, we are not about to deprive our neighbors of their livelihood nor alter the local culture in the name of business.
I could have also shared with you the story of the ‘distressed carbuncle of concrete with a small bulb on the top’ (a folly’ as you have described it) because not a lot of tourists are made aware of its historical value and benefit to the local community. This modest facility has been guiding sea vessels since the Commonwealth period and had been the only known lighthouse to the locals until the construction of a new one recently.
Perhaps, too, had you stayed a bit longer and gotten to know our place better, the initial culture shock would have given way to a more sober description of our place than ‘appalling,’ or ‘disgusting, dirty, smelly’ or ‘unkempt, uninviting’ and again, ‘disgusting.’
Your comments came as a surprise to us because despite having gone through other guest reviews, you seem to have come to Old Parola with a set of expectations totally different from our previous guests.’ I say this because prior to this review, we were ranked #5 in Baler with an average 4 stars. Sure, we’ve had our fair share of less than flattering reviews, but nothing comes close to how lowly you think of us. This, even if we didn’t get the chance to talk to you nor host you for the night.
With regards to your payment, we are letting you know that any amount paid through Expedia doesn’t go straight to us. The money stays with them and is only remitted to us at the end of each month. Therefore, any matter related to payment should be dealt with Expedia.
The mismatch was unfortunate but we nevertheless hope that you had a great time in Baler.
Lorline Gonzales-Pereira
Old Parola Seaside Cottages/The Shack by Old Parola