Very much appreciated all the warmth and kindness of the Nalu Surf camp! It feels like home! Even took time to suggest places we have not seen in Baler! or, be at for our food and pasalubong trip! Thank you! to the efficient manager ,Judo and team. God bless!Best pool, good food, clean rooms and pretty garden!
The place is relly nice but the staff is not friendly... specially the receptionist on Uniform. I say that on Uniform because actually the staff the on call is actually really nice the one working at the day time. No hospitality. I never seen a Filipino workers without the smile on their faces in any hotel that I stayed. they look at you like you like not a guest or a person ..During Breakfast they can't even bring water or tissue kailangan mo pang e request... walang initiative at common sense ang mga staffs.. they always in their cellphones.worst services tlaga...sana naman mabasa to ng boss niyo para naman tanggalin na kayo...di kayo karapat-dapat sa trabaho na yan kung ayaw niyo.... suggest lang bosing mag CCTV kayo at nang makita niyo ang mga staff niyo... and the balcony off our room it looks like it never been cleaned ,I never experienced in any hotel here in the Philippines that they can't bring service in the room,while thier staff is really do do any thing g but standing in that hour, My friends and I feeling not welcome in this place. Very disappointed place. And you have bad Supervisor
The staff were super accommodating...
It was a surfers paradise...
Breakfast and menu selections are good...
The kids really enjoyed the warm pool...
The deluxe rooms are the gold if you want personal space to unwind, relax and enjoy the view...
Unfortunately we stayed here over Holy Week and it is not the place to stay with children in the family Nipa Huts. The music and microphone pumped through our walls until 3am and then people were partying till 5a. Being right on the beach the locals swim with children from 5am so hence there was no sleep for two nights for our family!! The breakfast included is a Filipino breakfast so if you dont want garlic rice and dried up sausage forget about your free breakfast. The hot water system didnt work so no hot showers and we paid over $250AU a night!! When we had to change this accomodation due to the noise, we were denied a refund, I would not recommend this resort to travellers.
Greatings Mrs. Melanie!
We are terribly sorry for your experience! I have personally dealt with the former manager and sound technician. We have replaced them with competent employees that will be more sensitive to the need of our in house guests. I already have given explicit instruction to have the live music off at 11pm and the bar closed at 12midnight.
Again may i apologize for our food service. We were in the middle of changing our menu and training our restaurant staff. As per the hot water, baler is a very rural area if there is a surge of tourists most of the time electricity and the water supply are not enough for the town.
We hope to see you soon!
Thank you!
Martin
Accomodation:
We had a Premier Nipa Hut (8 px.) reserved. It had 2 floors. The1st floor had 2 double beds while the 2nd Floor had 4 single beds. The only concern was it only has one bathroom. For 8 people sharing a bathroom you have to be a little patient. It was clean, neat and Ok. The view was very picturesque. The place is just by the beach front. Hands down 5/5. The best view of the beachfront is here IMO.
We had a long walk and checked the neighboring Inns which we also saw on booking websites. We checked each one of them personally and compared it to our Inn. To be honest, the location and the view from Nalu was far better than the others. It was comparable to Costa Pacifica, and it's less crowded with a friendlier budget. Aesthetic wise, we chose the a worth it winner.
We shared the entirety of Nalu with only a few number of tourists. It's not crowded and that is why we appreciated the place even more. But, during Fridays or Saturdays they have a DJ that plays music so expect those days to be a little crowded compared to days like wednesdays and thursdays.
If you plan on going to baler, Surfing is a must. Nalu has it's own Surf Instructors and trust me they're entertaining and Friendly. With their help, I actually learned how to surf within an hour. They also have a photographer ready to snap and capture every moment. The Photographer is very good in timing. He knows the right angles and when to click. The images were awesome. Surfing; even just for an hour is really tiring so the free soda they provide after the surfing lesson is perfect. For only 350php it already covers the board rental, surfing lesson itself and the images. For that price you learned how to surf, you have awesome images, you were entertained and you have a free drink.
Since we're 8 people we brought alot of food and there is no corkage fee, so we often went to thex resto & bar(sandbar) for the free breakfast. The Food and beverage employees were very still. The Service was unsatisfactory. The do not smile, and in some cases it felt like they were unsure of what they were doing. When I'm talking to them, I don't know if they're nervous or scared or what. If you plan on dining inside the resto, bring alot of patience. Foodwise (breakfast) they're delicious and presentable. I recommend their longganisa for breakfast.
Chilling with a cocktail under the the shades by the garden during the night was very refreshing and relaxing. But, it's pay as you order which is underwhelming.. it actually made the experience a little cheap. But, the drinks were actually pretty good. Still, having those drinks made our night much better.
Th Reservation Process:
I would have to be honest to say that the process is a headache.. We had a Premier Nipa Hut reserved and paid for it advance and we received a confirmation but it was stated that for the date we paid for was no longer available. The lady on the phone cleared that it was a typographical error on their part. She apologized but it felt a bitter impression, but that impression faded when we saw the view from our place.
Recommendations:
If you plan to have your stay in Nalu, I recommend that you choose the Premier Nipa Hut No.1 because it has the best view. We'll not have the same experience if we did noy choose the Premier #1. It really makes a difference.
Overall we had a pleasant stay and our visit in baler is very memorable. The beauty of the place orvershadowed it's few cons, and there is no Perfect Inn. For the price, our stay was really worth it. Overall it's a 4.5/5.
