The place is easy to find. Serene and really beautiful.
Fine black sand, clean (no rocks) shore line and beach.
Nice room, as well as the beds. I liked that they have fleece blanket. A/C is strong.
Bathroom with complete toiletries, strong water pressure also.
Food is just okay. Menu is limited but for me its just enough to choose from. Many restaurant outside of the camp also.
Staff were friendly and courteous, most of them. Except their restaurant staff. Needs re-training. Saturday morning, During the "buffet" breakfast they were panicking. Once we stepped into the restaurant they were saying (in a louder tone but not to the point of shouting) "self service" and a bit grouchy. Since guests were full inside the restaurant our Dad gave the stubs to the staff and went to find empty tables outside facing the beach side (nicer view though). So we lined up and when it was our turn to get some food, the lady asks us "asan stub niyo" (again grouchy voice). I told her that our stub were given by that guy in the orange shirt and point to our dad. I asked if we can get some food since we were lined up already and to follow the stub later. She looked at us and we were not allowed to get food, since some guests are lined up, our group stepped out of the line and I went to our dad to assists us. He told them that I gave it to you already point to one of the staff, and told her our room number. She stared at us and point to the food, hand signalling of "go ahead". All the kitchen utensils were wet, straight from the dishes actually. We asked if we can have some tissue to dry it out and they point out over there. That door is near the kitchen so we went over there get some tissue and the staff carrying the mugs splashed the remaining water in our feet. We reacted "hey, ate nabasa mo kame" she just went on (maybe because she is just in a hurry). They looked like they were all panicking and a bit chaotic.
Friday night, we went to the bar at the second floor of the restaurant. They were having acoustic night band, it was nice upstairs and we enjoyed our meal. However, the staff follows the rule of "Pay as you order". Literally as "pay after you order". So whenever we order we pay after. We stayed in that bar for 3 hours, since we were also drinking and enjoying the acoustic band. So it was a bit inconvenient in our part to order then pay, then order and pay, order pay and order pay.
Sunday morning we went to buy brewed coffee, we paid and while waiting we asked if we can go to the roof deck to get some photo. I told them that since we were leaving already we will be back after a minute. They said yes we went up, took some photos and hurried back down stairs. While walking down the stairs we overheard the lady asking her co worker "nasan na ba yung nag order ng kape tagal tagal naman nun" in a irritated voice. I answered, that's us. Her co worker told her "lagot ka kay Ma'am pala yan, narinig ka ni Ma'am". I told her we were in a hurry also since we were checked out already and just buying coffee to transfer in our mugs.
I over heard one of the guests, when we were checking in, that she asked one of the staff when she's buying fruit shake if she is angry. I never knew, that we will experienced it also. After all we are the guests and we are the ones adjusting to their behaviours.. Anyway, they need retraining... specially when we knew that the owner, is very accommodating and warm during our telephone inquiries.
Overall, we really enjoyed our stay. We will definitely go back, here in Nalu, we learned how to surf and we liked it. Nalu is one of the best place in Baler.
