DO NOT STAY AT THIS HOTEL. IT IS NOTHING LIKE THE ADVERTISED PHOTOS ON BOOKING.COM. 1 STAR AT BEST!!!! FILTHY.

This hotel looks nothing like the advertised photos on booking.com. The images look stunning and the surroundings are amazing. On arrival, we were so disappointed with the hotel. It looks nothing like the photos. The staff at reception were very polite. however, the hotel is a total dump. 1 Star in my opinion.

Our room was tiny, malodorous and had ripped carpets. There was no room to swing a cat. Everything was jammed-packed.

The bedroom was small and stank. The air con unit was filthy and the air that was blowing out of it was disgusting. I don't think it had ever been cleaned. There was no way I was letting that air blow on me at night!!!

The corridors around the room were awful, there were empty trays with half-eaten food lying everywhere, and napkins blowing around the lobby floors. The lift was filthy and stained,

The pretty rooftop bar in the advertised photos was not open and did not look like anything as advertised.

The swimming pool was the worst I have ever seen in my life!!
You could see the dirt in the pool and the scum lying all over the top of the pool. It again looked nothing like the advertised photos. It was small and disgusting, There was no way I would even step foot in that pool. There was a family there with their small children who were eating crackers in the pool. (Adding to the filth)
The sunbeds were stained brown and looked as if they were very old, with holes in them and dirt all over them.
Again nothing as advertised!!.

So as you can imagine we did not stay. We were there for approximately 1 and a half hours. We ate at the restaurant and again it was disgusting. The waitresses came out with one plate at a time and we were waiting to get our food whilst others had no choice but to eat there's as they had been waiting so long and it was cold.
The tables were old and tatty. Again nothing like the photos.

We left the hotel. I spoke to the manager prior to our departure and said there was no way I was staying here as it was nothing like the advertised photos. He did offer me an alternative room . However, I informed him that I had booked the Ritz and was going there immediately as I knew there would not be any false advertising and I would not be disappointed.

I did ask if he would give me a refund and he said he was about to finish for the day and he would email me the next day with a refund. But guess what! Exactly as I expected no email!!!
I emailed a few days later and again as I expected a long-winded email apologising for the experience however he informed me that he did not offer me a refund and as I left voluntarily he could not issue one!!!
Well, you know what I am not surprised one bit!!! With the state of the hotel, I wouldn't expect anything else from the management.

If I was you I would NOT book this hotel.

There are far nicer ones to stay in that are as ADVERTISED AND NOT MADE TO LOOK GOOD USING PHOTOS TAKEN 10 YEARS AGO!!!!!!!!!

This didn't spoil our holiday we had a fabulous time at the Ritz!.