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Neil N
Dunsborough, Australia

Lack of sleep, noisy.

Review of Tradewinds
3.0 of 5 bubblesReviewed Mar 4, 2024via mobile
In the past I have stayed in an upper level room. This visit I was “upgraded” to room 101. This is a large, ground floor room obviously for disabled accommodation. Unfortunately it is next to utility area. I was kept awake until 2am Saturday morning and 1am Sunday morning. Bins, kegs and trolleys were moved noisily around with loud talking between staff. Also staff stopping in front of my window for a chat even though after midnight happened both nights. Cleaning work recommenced each morning at 7 so 5 hours of “quiet” for sleep. Breakfast staff were excellent but a full time barista is needed. This will probably be my last stay at this hotel. Esplanade Hotel in future for a better nights sleep.
Date of stay: March 2024
Room Tip: Book a room on the upper level away from pool area and upper entrainment area.
Trip type: Traveled solo
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Tradewinds Hotel, Owner at Tradewinds, responded to this review
Responded Mar 6, 2024
Thank you for the review, Neil. I did address the same on the booking website you used for the stay and reviewed us, earlier. My apologies for any inconvenience once again; I have reminded the team to be mindful of hotel guests when packing down from functions - we had multiple weddings this past weekend. Our intention is always to deliver on our guests' expectations and I am truly sorry you were woken up by the team. Our reception is open 24/7, please call the night manager to address any noise issues in the future. Esplanade is a lovely hotel however with 300 rooms, a large atrium and big conferencing facilities can be very noisy and less personal than our boutique hotel. Neil, once again, I apologize for the inconvenience and I hope you return to Tradewinds in the future. Kind regards, Silvester B Toth, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 26, 2024

This well established hotel was once known as a special place to visit. Nowadays it has unfortunately lost it's glamour and become just average. The pool had green sediment on the base, our toilet flush only half worked, the low upper terrace wall, over which was a steep fall, with the "Do Not Climb" sign, was useless with respect to an active 3 year old or any other child who could easily slip over the brick wall.
The food for dinner was not particularly pleasant but the wait service by the Manager was exemplary as he rushed around doing the type of jobs a waiter would normally do.
The worse aspect was being waken between 2.30am and 3am by metal trolley like noises outside our room (adjacent to the pool area) and then having loud clanking noises. On looking through the window, there was a man in a suit walking around adjusting all the metal sun lounger chairs, scaping them into place and clanking the head rests up. Our family had two adjacent rooms booked and both sets of occupants were waken by the noise.
Unfortunately we wont be visiting this hotel again.

Room tip: Eat somewhere else if you want better quality food. Cocktails are on average $25 and could hardly taste any spirits.
Date of stay: February 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank alarmed16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tradewinds Hotel, Owner at Tradewinds, responded to this reviewResponded February 28, 2024

Thank you for the feedback, alarmed16. Please get in touch with me at gm@tradewindshotel.com.au to discuss your feedback. We strive to create memorable experiences and I am disappointed we did not meet your expectations during your visit. Your review is important to us therefore I would like to discuss it in more detail at your convenience. Thank you, Kind regards, Silvester B Toth, General manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 11, 2024 via mobile

We returned to this hotel 10 months after our last trip travelling from the UK. The views from the top floor over the beautiful Swan river are stunning and the location superb. Offering full laundry service, car parking and a swimming pool and a fabulous roof terrace this hotel has it right! Room service is available for in room dining although the restaurant and outside terrace and bar are extremely comfortable. The staff are welcoming and helpful. Staying four weeks this trip, the staff became our friends. Well done all. We will be back!

Date of stay: January 2024
Trip type: Traveled with family
Thank angela j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tradewinds Hotel, Owner at Tradewinds, responded to this reviewResponded February 28, 2024

Thank you for the stellar review, Angela. I am delighted you enjoyed your long stay with us and we met your expectations during your stay. We look forward to welcoming you back! Thank you, Kind regards, Silvester B Toth, General manager

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Reviewed January 8, 2024

Staff were professional and attentive from as soon as we arrived. Room and facilities (pool area) were clean. Pool and drink service was efficient. Food was fresh both Dinner and Breakfast. Nice views from the hotel of the river. Thanks

Date of stay: January 2024
Trip type: Traveled solo
Thank Jill C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tradewinds Hotel, Owner at Tradewinds, responded to this reviewResponded January 15, 2024

Thank you for the great review, Jillc! I am delighted you enjoyed your stay with us and you found our property and our staff accommodating. We look forward to welcoming you back! Kind regards, Silvester B Toth, General Manager

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Reviewed January 8, 2024

It was lovely anniversary get away. We had river view room which was very comfortable . We had dinner and breakfast and compliment to chef and front of house staff, especially FB MANAGER Amit was great , very attentive and helpful .
We can’t wait to celebrate next year anniversary

Date of stay: January 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Devrim E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tradewinds Hotel, Owner at Tradewinds, responded to this reviewResponded January 15, 2024

Thank you for your compliments, devrime2024. It is fantastic to read that our team looked after you well and Amit made your anniversary special! We can't wait to have you back, next year! Kind regards, Silvester B Toth, General Manager

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Reviewed December 3, 2023

Reasonably accessible room, albeit for normal-sized power and manual wheelchairs. Noisy when a function is on (we had a wedding). My big van was too high for car park, so reception allowed me to park outside main motel entry door. Many items beyond reach e.g. aircon control, etc.

Room tip: Room ideal, but somewhat expensive. Restaurant serves good food and is very accessible. Not much else nearby.
Date of stay: November 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Trevor R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tradewinds Hotel, Owner at Tradewinds, responded to this reviewResponded December 7, 2023

Thank you for the review 99trevorr, I am delighted you had a comfortable stay with us however I am disappointed that you had some challenges with accessibility. We requested a TCWA review to ensure we can make modifications to cater and accommodate all our guests comfortably. 992trevor, once again, thank you for the review and my sincere apologies for any inconvenience during your stay. Kind regards, Silvester B Toth, General Manager

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