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detroityeager
Los Angeles

Good hotel, great views - had a couple quirks

4.0 of 5 bubblesReviewed Sep 29, 2024
I think the hotel is trying it's best to work with a bit of an odd building which I think is partial apartments, couldn't figure it out. Nice restaurant, nice views, room clean - however lighting is terrible and management it's just too dark in those rooms. Breakfast was great, staff was very friendly but these are the quirks I had issues with. Ok after 6:00pm the staff is working in the restaurant and they are VERY busy, it's usually two women and as a hotel guest and you need something, this is very difficult. They have to stop waiting on tables to help you and this is very frustrating. I needed new towels and honestly they barely had time to help me. The pool area, this makes zero sense, you have ZERO towels there, like zero. The hot tub did not work and wasn't hot and the strange space that is kinda a terrace but sort of isn't cause it looks so sad to go lay on a chair - this space needs help. All in all, the hotel was good I just think you need a dedicated front desk staff at least until 9:00pm and the dark lighting in the room was just rough especially that closet area, couldn't even see my luggage.
Date of stay: September 2024
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Sinnvoll Gastro, Gästeservice/Empfang at Hotel Alpenblick, responded to this review
Responded Oct 1, 2024
Hello detroityeager

Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the beautiful views, our restaurant, and the overall cleanliness of your room. We also appreciate your compliments about our breakfast and friendly staff.

Regarding the quirks you mentioned, we’d like to clarify that the building is indeed shared with other residents, which is why the pool area is a shared space. Unfortunately, this means we cannot provide towels there, as the area is accessible to everyone in the house. Additionally, the terrace next to the pool is not owned by us, which limits our ability to make changes to that space.

We also appreciate your feedback on the room lighting and will look into ways to improve it. As for the front desk availability, we understand that it can be frustrating when staff are busy with the restaurant, and we are exploring options to better support our hotel guests, especially during busy hours.

Thank you again for your honest input, and we hope to have the opportunity to welcome you back and provide an even better experience next time.

Best regards
Marco and the Alpenblick Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 234 reviews
Reviewed May 20, 2024

We had a wonderful stay at this hotel as a family! All of the staff were very child friendly! We had a babybed in our room, the pool was great fun (free for hotel guests) and the breakfast was lovely! There is a great playground really close to the hotel, it is close to the bus stop and the boat pear! Great location! The Restaurant in the hotel is fabulous! Great food and wonderful staff!

Date of stay: May 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christina G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sinnvoll Gastro, Gästeservice/Empfang at Hotel Alpenblick, responded to this reviewResponded May 22, 2024

Hello Chris G,

I’m glad to hear that you had a wonderful stay at the hotel! It’s great to know that the staff were child-friendly and that you found the location convenient with its proximity to the playground, bus stop, and boat pier. It’s also fantastic that you enjoyed the food at the hotel’s restaurant.

Thank you for sharing your positive experience. It’s always a pleasure to hear about great service and accommodations.
We eagerly look forward to your return for another wonderful stay. Safe journeys until we meet again!

Best regards Marco and the Alpenblick Team

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Reviewed August 27, 2023

I had such a great experience staying here! The view from my room was incredible! The bed was very comfortable, the bathroom had nice finishes & plumbing fixtures w/ a cute contemporary mountain vibe. Sadly the room did not have AC and it was very hot that week, but they provided me with a fan for my room & bottled waters which was appreciated. I ate dinner at the restaurant on the patio deck that overlooked the lake & town. Had incredible service by the wait staff, very attentive and friendly. Loved my meal & the wine so bought a bottle in the shop & brought back to my room. I didn't check out the pool or sauna, just didn't have the time. I will definitely be back another time!!

Date of stay: August 2023
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank khomeyer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sinnvoll Gastro, Gästeservice/Empfang at Hotel Alpenblick, responded to this reviewResponded August 28, 2023

Dear khomeyer
Thank you for choosing our Hotel Alpenblick and taking the time to write a good review for us. We are extremely pleased that you appreciated our rooms, the view such as our restaurant and its staff. We are looking forward to your next visit. Sunny regards - Marco & Alpenblick-Team

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Reviewed August 15, 2023

This is a lovely property with updated and clean rooms, all with incredible views. The hotel staff are kind and welcoming. We especially enjoyed the breakfast and barista machine. Also, Weggis and the ferry terminal is only about a 5-10 minute walk for those looking to do a little exploring,

Date of stay: August 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Karl F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sinnvoll Gastro, Gästeservice/Empfang at Hotel Alpenblick, responded to this reviewResponded August 16, 2023

Dear Traveler63124
Thank you for your feedback. Lovely, that you liked the incredible views and the great breakfast.
It makes us really happy, that you loved our kind and welcoming staff. It makes us happy, that you enjoyed our coffee from the barista machine. We are looking forward to welcoming you soon again. See you Marco & the Alpenblick-Team

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Reviewed July 31, 2023

Warm welcome and efficient service (Thank you Helena). Fresh quality food from local producers. Quiet place with an astonishing view over the lake.
Charging station for electric car easy to use.
The place is definitely worth a stop.

Date of stay: July 2023
Trip type: Traveled with family
Thank leydixa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sinnvoll Gastro, Gästeservice/Empfang at Hotel Alpenblick, responded to this reviewResponded August 3, 2023

Hello dear leydixa
Thank you for taking the time to share your opinion with us. We are happy to hear that you had a positive experience with us and that you especially liked the service, our food, the view and the charging station for your electric car so much.
We look forward to welcoming you back soon.
All the best - Marco & Alpenblick-Crew

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Reviewed July 2, 2023

We really enjoyed our stay. The woman at the front desk was very friendly and helpful when we wanted to shorten our reservation by 1 day and Orbitz was telling us it wasn't possible. The view from our room was absolutely gorgeous! My only criticism is that it was hot while we were there and the fan in our room wasn't adequate. A tower fan that could reach to be placed in front of the door to the balcony would have done wonders to bring in the cool evening air.

Date of stay: June 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Katie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sinnvoll Gastro, Gästeservice/Empfang at Hotel Alpenblick, responded to this reviewResponded July 4, 2023

Hey Katiek
Thank you so much for your feedback.
We are very glad that you enjoyed your stay, especially our team.
We kindly take not of your criticism.
Looking forward to your next visit.
All the best - Marco & Alpenblick-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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