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Jens N
Lahr, Germany

Good

Review of Hotel Gerbi
4.0 of 5 bubblesReviewed Jan 4, 2021via mobile
It’s a nice lovely 4 star hotel with a amazing Spaa and Restaurant . The restaurant is absolutely top big compliments to the Kittchen . We will come again friendly service very clean spa , big rooms , everything fine .
Date of stay: January 2021
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Reviews (164)
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3 - 8 of 164 reviews
Reviewed June 29, 2020

A warm wellcome and a great appartment for my kids and me, what a start. The kids had incredible fun in the indoor and ourdoor pool. We had lunch which was ok and worth an other trial. Do not argue with the waiter or the kitchen. If you ask for something - like - please no cream with the dessert - they come back with cream and the real unpleasant answer... This desert is served with cream???
The top of all, was on the next day, where we thought - lets have another trial - My wife ordered a filet, medium done. Guess how it was, rare. They took it back, brought it in two minutes again -... in two minutes from rare to medium done - no, so we mentioned that there was much change. The waitress, mubbled and made a face - like .. I rather do not mention how and walked back to the kitchen.... and the Beef arrived ok. Chewy but ok.
Next morning the same waitress, did not mean to greet a good morning or anything, just was walking from here to there.
Later while I was checking out and asked how I liked it, I told the very friendly person at the reception about all and pointed the waitress I was talking about. The owner, who then came aswell, as I was telling the horrible attitude of this lady and my advise, not to have her in contact with clients or fire her. It was his wife. He told me they are running the hotel since the fifth generation and ..and... and that I should not insult his wife. I am happy to reply again, it is not an Insult, it is a fact of recognition - not only by me. As owners who run the hotel, they should act very differently, her attitude luckely had no spreading to the other employees, even not the bad habits of the owner, who told me that he was the unprofessional cook of the beef filet... long story... worth reading - the hotel not worth going, there are many more and much better one's
Not to mention that there was garbage and a dirty dishwasher left from the previous clients. We should stay and make vacation in Switzerland, Realy?

Room tip: Rooms towards the lake
Date of stay: June 2020
    • Location
    • Cleanliness
    • Service
3  Thank martin w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mischa Hasler, Inhaber at Hotel Gerbi, responded to this reviewResponded October 12, 2020

Thanks for your assessment. I wil not answer because it's ridiculous. I Tried to discuss with you during your stay but you didn't want tou understand me.

Best wishes from Weggis.

Family Hasler and Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2019

Spent 10 nights there on our honeymoon it was perfect the staff are exemplary
Reception staff couldn’t be more helpful and the waiting staff were amazing even though we were on inghams half board the food was Superb 5 course which were served but staff that treated you as if you were on a la carts attentive discreet and always smiling the views from hotel are great the spa wonderful and the outdoor pool is heated to enjoy after a long day exploring the alps room was large clean fluffy towels bathrobes and other little extras we could not fault it and would not hesitate to recommend the only thing that might be a bit of a problem if you have disabilities is it is a good 15 min walk from centre no buses as such little train bus few times a day but chances are if you are going To the alps you probably are able to get around
Thankyou gerbi staff for a fab honeymoon

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank Denise C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2019

Stayed here two nights with family of four, two rooms. The ground floor rooms did not have lake view, but you had a very nice seating patio outside. Rooms are spacious and beds were great.
Loved the opening times of the pool, which meant you could go for a swim before breakfast or after dinner. Towels and bathrobes were available in the room.
Breakfast was great, dinner in the restaurant lovely. Hotel was very quiet, including the road next to it.
Greatest thing for the kids was that we could also use the public pool across the road free of charge. There is a big indoor pool and part of the lake including diving boards and rafts for the kids to play on.

Date of stay: July 2019
    • Sleep Quality
    • Cleanliness
Thank zejt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 9, 2019 via mobile

It’s in a fabulous location with the front overlooking lake Lucerne.
We were welcomed by very friendly staff who made us feel at home.
Comfy beds, good sized room with a balcony overlooking the lake.
The restaurant food was very good and service excellent, usual Swiss prices.
A spa and heated pool are part of the facilities

Very good.

Date of stay: February 2019
Trip type: Traveled as a couple
2  Thank leedsd2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 3, 2018

We – 2 adults plus 2 children – stayed at the Hotel Gerbi for three nights, wanting to explore the Vierwaldstättersee region and relax by the lakeside. The hotel is very family friendly – we stayed in a spacious junior suite with balcony that had a little kitchenette. Our children greatly enjoyed the hotel pool and the little beach by the lake. The breakfast buffet offered rich choices and it was lovely to have breakfast on the terrace with a view to the lake just across the street. The road by the hotel is not busy, so the nights were quiet. Hotel staff very super-friendly and helpfully accommodated all our wishes. In the end, we forgot a hat and a pair of sunglasses in the room, which the hotel kindly mailed us by post. Highly recommended.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank 10_cars
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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