While they seem to mean well, they miss the mark in too many areas to ignore. Extremely slow checkin at 2am then gave us keys to an occupied room? The in-room coffee and shampoo was never renewed. One serving for 5 nights? The shower barely worked. The people were nice enough, but overall the experience was poor.
We're sorry to hear your recent stay with us did not exceed your expectations. Your satisfaction is important to us and we hope you stay with us again. -Best Western Hotels & Resorts
The room is basic but clean and neat. The hotel seems to have been recently remodeled. Check in was quick and easy. The shuttle is extra charge.
Although I ordered it ahead of time, it did not pick me up at airport as scheduled.
My mom and I stayed at Surestay Hotel in Barrigada. The staff are very accommodating. It's a good hotel for a good price. Definitely a good place to stay if you wish to save your money but still get comfort and high speed internet.
You can easily tell that the staff at this hotel are eager to please. All very friendly and attentive. The internet was exceptional for free wifi. The staff were always asking if everything was okay and had a smile on their faces. The breakfast was simple, but appreciated. For the price, I'd definitely stay here again. It is very near to the airport runway. If you are a light sleeper, you would want earplugs. I really enjoyed watching the flights take off and land, though. Guam is very expensive, but i would definitely recommend if you are traveling to Guam on a budget.
Some staff was very polite and courteous and others could use a hospitality class. Breakfast was a joke. Location was good. Ms. Cora was so friendly and sweet. She went above and beyond doing her job and taking care of our room, she did a great job!
