We reserved a familyroom (camera matrimoniale), but at the arrival there was no such a thing, got a "camera communicante" at the third floor. These rooms smelled terrible due to moisture problems.
We got two other rooms, unfortunately not together. We stayed in hotel Touring, Villa d'Este is in another street and that is the place with the swimmingpool. Most of hte picturs on the internetsite are from Villa d'Este.
The girl at the reception was very friendly. Overall disappointing, not really value for money.
Distance to the old town about 20 minutes walk. The beaches are all in concession.

The location is superb and the people are wonderful. The hotel isn't expensive but very good rooms and good food. I would ceratinly like to visit their once again.