We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always Outstanding”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Cristallo, a Luxury Collection Resort & Spa
Ranked #1 of 51 Hotels in Cortina d'Ampezzo
Certificate of Excellence
Reviewed November 27, 2017

Second stay here and still a wonderful experience. From the moment you arrive you are relaxed and able to enjoy the experience. This time took more advantage of the pool/gym areas as well as just having a cocktail in the lounge. The views from the room and the deck are great.

The staff is super helpful and and remembered what we did last time we stayed and offered new suggestions. They even asked if my wife wanted to golf again without even me asking. She did...

That's also another great reason to stay is the golf course that's is 5 minutes away. While only 9 holes it's probably the most spectacular golf we've played. Lots of elevation change and some of the best views you could ask for. I'd say it was better than Kapalua, Hawaii. We played the course twice.

So highly recommend and would suggest a junior suite with the mountain view.

Room Tip: Book a junior suite
See more room tips
  • Stayed: September 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Monetthecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (446)
Traveler rating
Traveler type
Time of year
Language

1 - 5 of 446 reviews

Reviewed October 22, 2017

Every aspect of our stay at Cristallo was exceptional from the first moment to the last. The rooms are beautifully decorated in a classic European style. The bathrooms have gorgeous marble detailing. The breakfast buffet was spectacular and the staff were eager to help us with any questions we directed their way. Giovanni at the reception desk is a truly exceptional staff member who helped make our stay seamless, enjoyable, and unforgettable. Thank you all!

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Justin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2017

The good: the hotel is beautiful, the rooms are spacious with lovely bathrooms and the views are spectacular.

The bad: It's a long walk to town to shops and restaurants, and the walk back is a climb up a steep hill.

The ugly: the staff is haughty and very impressed with itself. I have never been treated so rudely in all my years of travel. I guess if you aren't a celebrity they consider you a second-class citizen. This was particularly the case with the dining staff, who were rude when we asked questions about the menu, and attempted to rush us through the meal (even though the restaurant was more than half empty). They even brought the bill before offering us dessert and coffee -- and expressed annoyance when we insisted on ordering some.

  • Stayed: October 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank threeonrtheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Direttore generale at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded October 22, 2017

Dear Guest,

Thank you for taking the time to share your experience at Cristallo, a Luxury Collection Resort & Spa during your recent stay in Cortina.

We are very glad to learn that you enjoyed your accommodation and facilities, as well as the incredible views of the Cortina Valley and Tofane Dolomites; on the other hand, we are sorry to read that you considered the Hotel far away from the center, as we are located only 7-8 minutes walking from there and we do provide a complimentary shuttle service from-to town which runs continuously during the day.

We are also concerned about your comments on our staff’s behavior and attitude, as the entire Hotel team is usually praised by our Guests for their attentiveness and service; for this reason, we would love to know a bit more about the experience you had in order to better understand what happened and take the appropriate actions, so that we can prevent it from proposing this situation again.

To this aim, we would be grateful if you could get in touch with us at your best convenience to further analyze these unpleasant events.

We truly hope to have the privilege to welcome you again in the future, giving us another opportunity to show you the level of service we are accustomed to deliver and changing your feelings towards our team.

Best Regards,

Carmelo Franco Lentini
General Manager
Cristallo Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2017

The Cristallo is an amazing property and it's staff are top notch. My fiancée and I arrived at night and though we couldn't see much as soon as we saw our room we immediately felt very comfortable there. At breakfast the next morning we finally realized we found the place where we want to get married. We are now planning to have our wedding at the Cristallo next year!

Room Tip: Ask for a mountain view. Absolutely gorgeous!
See more room tips
Stayed: September 2017, traveled with family
Review collected in partnership with this hotel
Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2017 via mobile

Hotel built in 1901. Has seen its share of luminaries..... 5 star setting. 4 star service ( just shy of excellent) Was able to snag a room with view of ski hill and mountains. Stupendous! Hotel pool has great ambiance with all the amenities you would desire ( loungers, towels, showers, sauna, hot tubs). Hot tub temp needs to be calibrated up - water only warm. Room service very expensive. Service staff very capable - Giovanni, Maddalena, Gianlucca, etc.

Stayed: September 2017, traveled as a couple
Thank Serviceprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cortina d'Ampezzo hotels
0.8 km away
Ambra Cortina Hotel
Ambra Cortina Hotel
#5 of 51 in Cortina d'Ampezzo
171 reviews
0.5 km away
Grand Hotel Savoia
Grand Hotel Savoia
#7 of 51 in Cortina d'Ampezzo
403 reviews
2.1 km away
Faloria Mountain Spa Resort
Faloria Mountain Spa Resort
#19 of 51 in Cortina d'Ampezzo
327 reviews
Show Prices
Show Prices
Show Prices
1.3 km away
Miramonti Majestic Grand Hotel
Miramonti Majestic Grand Hotel
#4 of 51 in Cortina d'Ampezzo
275 reviews
1.3 km away
Hotel Natale
Hotel Natale
#2 of 51 in Cortina d'Ampezzo
430 reviews
0.5 km away
Savoia Palace
Savoia Palace
#20 of 51 in Cortina d'Ampezzo
131 reviews
Show Prices
Show Prices
Show Prices

Been to Cristallo, a Luxury Collection Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cristallo, a Luxury Collection Resort & Spa

Address: Via Rinaldo Menardi 42, 32043 Cortina d'Ampezzo, Italy
Phone Number:
Location: Italy > Veneto > Province of Belluno > Cortina d'Ampezzo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cortina d'Ampezzo
#1 Romantic Hotel in Cortina d'Ampezzo
#1 Luxury Hotel in Cortina d'Ampezzo
#1 Business Hotel in Cortina d'Ampezzo
#1 Spa Hotel in Cortina d'Ampezzo
Price Range: ₱18,360 - ₱64,919 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cristallo, a Luxury Collection Resort & Spa 5*
Number of rooms: 74
Official Description (provided by the hotel):
Situated in the heart of the Dolomites, the historical five-star luxury Cristallo, a Luxury Collection Resort & Spa has accommodated the most famous personalities of the 20th century. The Hotel offers an unforgettable stay, in a luxury and glamour context, providing great attention to details and top quality services. At your disposal the Cristallo Ultimate SPA, for a complete remise en forme. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and HotelQuickly so you can book your Cristallo, a Luxury Collection Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cristallo Hotel Spa And Golf

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing