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23 - 28 of 383 reviews
Reviewed May 24, 2018 via mobile

My experience travelling solo for business has been perfect..kind staff , clean and cured rooms in a magic atmosphere.

I will definitely stay there in my next visit and I will suggest this beautiful place to my friend!

Date of stay: May 2018
Trip type: Traveled on business
1  Thank marianacE8279HD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 29, 2018

Well if you have been to modern Surfers Paradise in Queensland Australia, then this is similar but much more exiting, because of the heritage value. We just loved this place.
Now the hotel. We drove to Cefalu, which is Ok but don't drive in Cefalu because....well just don't drive . We negotiated a turn with the help of a local and squeezed through with 5mm on each side to spare. My wife nearly had a heart attack but I loved the challenge. Don't know if I would do it again. We parked the car a few hundred yards away and waked to hotel, to be told that the hotel parking was about 2 km away. Did we get the email....NO. Anyway we made it to the parking area and were driven with luggage to hotel. That was Ok.
The two girls behind reception were polite. The room was good, but the breakfast next morning was superb.
We had a few hours free time so we went walk-a-bout. An extra day would have been great because Cefalu is a fantastic place to walk around.
Must go place

Room tip: Don't worry about the rooms. I think there are rooms with water views. Just go and walk around this wonderful town.
Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
1  Thank Mario D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 28, 2018

There is a lot to like about this hotel -- the location is very good, the reception staff were (with one exception) friendly and helpful, the room was immaculately clean and the bed comfortable. The breakfast was average for that standard of hotel -- a mix of cold meats and cheeses, sweet options and some scrambled egg. But the plumbing was terrible -- every time someone flushed the loo in a room near ours the noise was extremely loud. So loud that if the toilet was used at night it woke us up. A shame.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Cheddar111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 1, 2018 via mobile

Let me begin this review by saying that this is the first negative review I have ever written about a hotel. We are a family of four with two small children that travel frequently. We are adaptable, easy going, and can make the most of almost every situation.

First off, we booked a “Quadruple Room.” I was under the impression that this would consist of two rooms, as to be able to separate our children to sleep. This is not the case, and the rooms are tiny. After walking in the room, we immediately walked down to the front desk, politely explained that this room would not work for our children, and asked to cancel the reservation. (We had only booked it 30 minutes prior) The front desk attendant stated that it was not his “duty” to be able to assist in the matter and refused to call a manager to explain our situation.

Ok, our bad for misunderstanding. We booked the room, we will make it work.

Except, after walking to our car, parking in a suspect “free parking area” and exploring a little, we came back to the room so my daughter could nap. When we got settled in the room, we noticed a weird sound when we turned the water on in our bathroom. After spending a few more minutes there, we realized that it wasn’t only when we used water, it happened any time ANYONE IN THE HOTEL USED WATER. 

Also, when I say weird sound, think of the TV show lost, and the alarm when they are in the underground bunker. You could use this sound to torture people. 

Still, making the most of it. Surely it will stop at nighttime, right. And the front desk had been so helpful so far. (sarcasm)

ALL NIGHT, every 10-30 minutes the alarm went off, waking at least one of us up every time. We attempted to call the front desk at 1:30 and again sometime around 3, but got no one.

Next morning, sleep deprived and in a fantastic mood, (again, sarcasm) we went downstairs to eat a delicious breakfast. Seriously, the breakfast was outstanding. 

Leaving, I explained the noise to the front desk. He said he had not been notified of any noise and there was (again) nothing he could do for us. (Let me be clear: There is NO WAY that this noise had gone unnoticed) At this point, we were so frustrated that we decided not to bother with the shuttle and carried our children with our luggage what felt like 3 miles to our car. 

THEN, when we arrived at our “free parking area” there were construction workers dismantling the side of the building that we were parked right next to. There were rocks falling all around the side and front of our car. The very nice construction man moved all obstacles out of our path so that we could exit. “Va Bene” No, no va bene, but whatever at that point. Not surprised.

After we returned home, I called the hotel to let them know about the parking situation so they could, I don’t know, let other customers know. Again I was told he was not aware of any such situation and it was not his duty to help us. This made me even more angry, and I informed him that I felt the need to write a negative review of their hotel.

Five minutes later a manager called me and explained that we had “unearthed a situation” with their septic system and as thank you, they would refund our stay. Fine, I just wanted to forget the last twenty four hours of my life. 

Fast forward 10 days later, without receiving said refund, I email the hotel. I was then told I would not be receiving a complete refund, but only a small portion. Ok, so you are now calling me a liar. Outstanding. (again with the sarcasm)

The location, breakfast and gorgeous antique furniture do not even BEGIN to make up for the absolute worst customer service we have ever received. Not only will we never stay at this hotel again, I am not sure I will ever visit Cefalu ever again. 

Date of stay: February 2018
Trip type: Traveled with family
2  Thank maysilverfox
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 15, 2018

This was a divine little hotel, comfortable, well-appointed, unbelievably luxurious breakfast leaving you wanting for NOTHING. Worth every penny, this is the perfect location and place for exploring and enjoying the delightful city of Cefalu. Absolutely responsive staff. Pure pleasure!

Date of stay: December 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank AnnunziataChi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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