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All reviewslake sumterbreakfast buffetbalcony overlooking the lakenightly entertainmentsales managerwithin walking distancebalcony roomrent a golf cartbeautiful hotelwater viewnice sizebeds were very comfortableconvenient locationhotel restaurantcoffee makerchristiesumner
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Reviewed 8 July 2018

Stay here often. Love the lake side balcony rooms. View lovely. Pricey. Room spacious and nice bed, desk, sofa, and lounge chair. Amelia's their restaurant has changed menu and was not thrilled with that much preferred old menu. Pool and hot tub clean and not busy in July. Removed balconies on half hotel so far and making new. Live entertainment in bar. Mimi was great at check in getting me room I preferred. Location great on lake and walk to Lake Sumter landing for shops, restaurants and nightly entertainment. Recommend this hotel even though pricey. Also walking distance from village shuttle pick up and drop off to airport.

Room Tip: Lake side balcony rooms great
Stayed: July 2018, traveled solo
Thank KittyCat522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this reviewResponded 9 July 2018

Thank you for making the Waterfront Inn your home away from home. I am pleased to hear that we were able to meet your needs and expectations during your stay once again. I will share your comments with my staff and thank them for their daily efforts as well as commend Mimi for a job well done. Thank you again for staying with us and we look forward to welcoming you back soon!

Christy Kitt
General Manager



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Reviewed 2 July 2018

Price and Room were good, However the staff leaves a bit to be desired.
Check-in was 3pm. They finally had my room ready at 4:15pm. No greeting when
you walk into hotel, Two women sitting at desks, had to ask if this was the check-in desk. One woman completely ignored us. Carmen did her best, Her co-worker came to Carmens desk while Carmen was helping me, she interrupted to complain about a guest, meanwhile leaving someone at her desk waiting for help. Carmen had to keep calling to see if my room was ready, no one called her back. Guest came to say he left his room door open when he came back several items were missing " front desk statement after he left "not our problem if you left the door open". Staff needs some customer service and grooming lessons.

Room Tip: Ask for lake view - we got the parking lot view.
  • Stayed: July 2018, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Appleby2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this reviewResponded 9 July 2018

We appreciate you choosing The Waterfront Inn for your stay in The Villages. I was sorry to read your comments regarding your unpleasant staff experience, please accept my sincerest apology. We take great pride in our training of staff so that they have the right tools and training to provide a most pleasurable stay for our guests. We are discussing your observations to see where we fell short and are taking corrective action so that it does not happen again. Thank you again for your sincere feedback and we do hope you give us another chance to welcome you back to The Waterfront Inn.

Christy Kitt
General Manager

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Reviewed 28 June 2018

Top notch experience from beginning to end. Raquel made the planning process easy and interactive. The ambience for our wedding was great--outside by the water. The wedding banquet was inside and the set up was first class. The buffet food was A++++. I can't say enough about their service and and attention to detail.

  • Stayed: June 2018, traveled with family
    • Value
    • Location
    • Service
Thank mrsscamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this reviewResponded 28 June 2018

Thank you for your wonderful words recognizing the staff and their attention to detail and service during your wedding. We are honored that you chose us to host your special day! It truly is the perfect ceremony and reception location. Our planners like Raquel, will make sure your day is perfect. Thank you again for your compliments regarding our facility, staff, and food - I will surely pass along your review to my staff and let them know their daily efforts are not going unnoticed. We look forward to the opportunity of welcoming you back soon!

Sincerely,
Christy Kitt
General Manager

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Reviewed 19 June 2018 via mobile

This was our second stay at the Waterfront Inn, just as enjoyable although the rain didn't allow for any pool or hot tub activities. But as usual our visit with friends in The Villages and all the activities in the Square kept us busy. The restaurants didn't disappoint either.

Stayed: May 2018, traveled with family
Thank Therese A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this reviewResponded 20 June 2018

Dear Therese,
Thank you for choosing to stay with us once again. We strive daily to please all our guests with providing clean hotel and friendly service. I hope the nest time you are here you have the opportunity to enjoy our beautiful pool and spa. It is open year around and has sweeping lake views as a backdrop. Our close proximity to the Lake Sumter town square does keep our guests busy with entertainment, shops, and restaurants!
Thank you again for choosing The Waterfront Inn and we look forward to welcoming you back soon.

Christy Kitt
General Manager


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Reviewed 22 May 2018

We stayed one night at the Waterfront Inn. Very close to Lake Sumter Landing town center. Walking distance to numerous restaurants and shops. The hotel has a nice bar and a fitness center for a quick workout.

Room Tip: Views of the lake would be pretty
  • Stayed: April 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank dkaczy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelias52, General Manager at The Waterfront Inn, responded to this reviewResponded 23 May 2018

Dear Guest,
Thank you for your review and we are pleased you enjoyed your short but nice trip to The Villages. We try to make every stay a pleasurable one for all our guests with the clean, comfortable rooms, and great amenities. As mentioned, our location is wonderfully situated in the Lake Sumter Landing Market Square where lots of restaurants and shops nearby for our guests enjoyment. The town square hosts nightly festive music where local crowds gather to listen and dance which gives everyone a chance to enjoy the beautiful Florida weather. We do hope to welcome you back very soon.

Christy Kitt
General Manager

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