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“Avoid, eat elsewhere!!!”

Charcoal Grill Steak House
Ranked #36 of 353 Restaurants in Great Yarmouth
Certificate of Excellence
Cuisines: Steakhouse
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed 17 September 2021

Firstly i haven't got a clue who's leaving 5 stars for this place, its awful, out dated, hot inside, food is not even average its poor and very expensive and you can expect to be in there hours because after you've eaten! it takes a lifetime for the manager/owner to write your bill because he's more interested in pouring his new customers drinks than letting you be on your way to enjoy your evening, i heard the staff ask him for our bill 3 times but he hushed them away. food is terribly and i mean terrible, ordered 2 steaks one medium one medium rare and both came medium, spaghetti bolognese is an absolute insult it looks like tinned Bolognese poured onto spaghetti, within an hour of leaving this hole we was ordering from KFC, i would not eat here again even if i was starving.

Date of visit: September 2021
    • Value
    • Service
    • Food
2  Thank Z3240FMpaulp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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5 - 9 of 631 reviews

Reviewed 6 September 2021 via mobile

We have visited this restaurant alot over the years and I can honestly say that yesterday was the worst . We were so disappointed as previous times its been fantastic.
We were greeted by abrupt staff. We ordered our food but felt very rushed to do so. Whilst we were waiting for food ww saw our waiter chewing his fingernails and biting his fingers, he then proceeded to bring out our food. Disgusting especially with the situation at the moment.
We also didn't think that it was very professional for staff to be drinking drinks whilst watching customers eat.
We found the whole experience highly disappointing and we will not return . Its not what it used to be. The staff certainly aren't.

Date of visit: September 2021
1  Thank Melissa M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 September 2021 via mobile

Awful. Sat us (myself, husband and 2 year old) at a small table next to the door. Every time that door opened we froze! It was so cold.
Our server who didn’t introduce himself and wouldn’t take our order until we provided track & trace info
We ordered 2 BOTTLES of beer. We were given 1 cold and 1 warm but completely different sizes. We asked for a replacement cold one and he replied “i will check”?!?!
We ordered our food and asked about the weight of the steaks and he had no idea.
After 50 minutes of waiting in the cold with a very hungry 2 year old we asked about our food.
Our delightful server told us @its just being done now” but couldn’t tell us when we could expect our food.
No one checked how our food was or if we needed anything.
The blonde waitress was shouting at dinners walking through the door and had arguments in front of diners with people.
Our food was warm at best and served with fish and chip style chips (not as described on the menu)
We asked for the bill and 20 mins later our plates were not cleared and we were visibly shivering, still no bill so by this point we had had enough.
My husband went to the bar and their response to our complaints was a shoulder shrug.
Disgraceful restaurant, disgraceful service and poor food. Never again

Date of visit: September 2021
1  Thank Abladon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 August 2021 via mobile

I have read most previous reviews, and, while most of the content is true I do think people are missing something… the free entertainment value !! This place is not over priced, more in line with others in the area. In fact, the food quality is above average. The steak on both occasions have been bar far, the best I have had in Gt Yarmouth.

However the banter and attitudes between the owner and his staff is, yea, something else ! But, if you take a light hearted look and give them a chance it’s like being on a set at Fawlty Towers ! I’ve been once and went back, and will be back again. Maria (I think I got that right) is a rough diamond, she is friendly and attentive and she pretty much runs this place solo. Despite the banter, despite the reviews, she has been here over 8 years by all accounts, and the restaurant is never empty with many regulars in and out in both our visits.

So, if you want an experience worth telling friends about when you get back home and you want to have some good food, but not overly worried about the wait for your drinks or meal, but happy to dwell on the free entertainment supplied by Andre and his staff, then this is the place for you !

Date of visit: August 2021
1  Thank Qualityworks
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 August 2021 via mobile

Enjoyed a family meal here recently.

Our 4 year old loved her kids spaghetti bolognaise. There was loads and it was tasty and good quality.

Husband and I enjoyed our steaks. Perfectly cooked, good quality meat. Homemade onion rings were lovely.

The owner is a great guy. His service is brilliant. The waiters were also good and attentive.

The blonde waitress however needs dealing with in some way. She was rude and brusque. She had no people skills whatsoever and she came out of the kitchen eating food and stood there chewing whilst talking to customers. I noticed other comments about her on other reviews and she's the only thing that I could pass any negative comment on in the whole experience.

I'd definitely recommend for the food and overall service. Just stay away from the blonde waitress!

Date of visit: August 2021
Thank TheHepworths
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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