Apologies in advance to anyone reading this lengthy review but i feel compelled to write it after the shocking service i received here.
My friends had booked a table here for a birthday, i called the restaurant the night before as i wanted to bring a cake in as a surprise but did not want to walk in with it. I asked if it was possible for me to call the restaurant on arrival and ask for the cake to be collected before i walk inside. A simple request i am sure most restaurants would be happy to accommodate to? The person i spoke to responded with the most attitude 'we are really busy tomorrow, i cant be sending people outside'. He then went on to suggest i arrive earlier which i explained was not possible (hence the reason for my call - pretty obvious do you not think??) I was clearly shocked by the response so he then asked which booking it was and went on to say he would ask someone to go out IF they were available. I told him that was rubbish to which he responded in an aggressive tone 'Madam i have just told you i will ask if anyone is available'. I ended the call by telling him all he will need to do is let the staff know to expect a call that someone is arriving with a cake that needs to be taken into the restaurant discreetly, to which he replied OK. I was so annoyed after this call that i did not even bother to call them when i arrived, i just risked being seen with the cake. I presume the person who took the cake from me was the person i spoke to as he had a smug look on his face (and gave me no greeting at the door). I spoke to the same guy at the end of our meal to give my feedback to which he gave me a flat response 'I apologize for that and i will speak to the person who spoke to you'.
You can keep the insincere apology - you had a chance to rectify the situation and you could not even do that. The response you have given to your dissatisfied customers on this page is proof you do not care about your customers and quite frankly your cockiness. Your customers are the reason you have a business! To anyone reading this if you are considering this restaurant, for great food and service visit Penn Tandoori over the road.
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