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Aspire Airport Lounge - London Luton
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Review Highlights
A great way to kick off a holiday

Arriving outside the lounge at 3:30am, we waited to be let in at 4am (opening time), and were... read more

Reviewed 3 weeks ago
FoodRevAm
,
Bedford, United Kingdom
via mobile
Great start to our holiday

The lounge is better than a good many airline lounges I have visited. The staff were also super... read more

Reviewed 2 weeks ago
Redders193
,
Aynho, United Kingdom
via mobile
Read all 728 reviews
  
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Reviewed 14 August 2021 via mobile

The lounge was supposed to be open between 4am and 8am,arrived at 0645am after pre booked and paid to find door to lounge locked. No response on telephone. A week later and no response to complaint on email. Avoid this company.

Date of experience: August 2021
Thank DanJ41
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 June 2021 via mobile

Usually great but havent used our pass in the last year due to covid. First flight of 2021 to fly on Thursday at 5.30am and its CLOSED! All that money we paid for the pass and because we HAD to fly on a certain day and at ridiculous o'clock in the morning, we arrived to darkness. We end up spending £20+ at another restaurant

Date of experience: June 2021
1  Thank SherylL1985
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 September 2020 via mobile

Great refurb, first time here since December. Always good service. Brian very pleasant and the blonde haired lady lovely.
Nice refurb, just what we needed at the start of our break

Date of experience: September 2020
Thank Kieran O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AspireLoungesHQ, Public Relations Manager at Aspire Airport Lounge - London Luton, responded to this reviewResponded 18 September 2020

Dear Guest,

Thank you for your 5* review of your recent lounge visit.

Our Luton lounge is the great place to start any trip away especially with the new refurbishment and we are very glad to see you like it, The new measures in place are working really well and we are also glad to hear that staff were delivering the expected service.

I will be sure to send your compliments over to the team for feedback.

We hope to see you again soon.

Kind regards
The Aspire Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 August 2020 via mobile

We visited before our flight to Edinburgh early morning.

The lounge itself is well organised for social distancing measures and the staff were great in explaining the arrangements.

Breakfast rolls were available with plenty of choice on offer to suit everyone.

Coffee was great from the machine - we didn’t have any alcoholic drinks but saw pink hi and bottled beers being consumed which were served at the bar area.

All in all good value and great service.

Date of experience: August 2020
2  Thank alangolds
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AspireLoungesHQ, Public Relations Manager at Aspire Airport Lounge - London Luton, responded to this reviewResponded 18 September 2020

Dear Alan,

Thank you for your 5* review of your recent lounge visit.

Our Luton lounge is the great place to start any trip away, The new measures in place are working really well and we are glad to see that you enjoyed the lounge in the current situation.

I will be sure to send your compliments over to the team for feedback.

We hope to see you again soon.

Kind regards
The Aspire Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 August 2020 via mobile

We always book this lounge when we travel.

Unfortunately the beer fridge was not open to 'help yourself' like it was the year before or so however the bar staff will continue to serve you as long as you're not too obviously inebriated.
The food is nice enough, nothing special but tasty and beats queuing and waiting at frankie & benny's for an hour or so with your anxiety increasing whilst your flight time gets closer.
And once you've paid everything is free as much food and drink (yes incl. Alcohol) ad you want.

Date of experience: September 2019
Thank Joe_Luton_bigfatfaty
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AspireLoungesHQ, Public Relations Manager at Aspire Airport Lounge - London Luton, responded to this reviewResponded 18 September 2020

Dear Guest,

Thank you for your review of your recent visit with us.

I am glad to see you enjoyed your visit and can only apologise about the fridges not being help yourself at the moment, Due to Covid we were having measures in place to decrease the times someone touches something to avoid any spread of germs.

We are working each day to work in line with the governments guidelines to see how we can operate differently.

I hope you visit us again soon and hopefully we will be back to our normal operation once social distancing is no longer in place.

Kind regards
The Aspire Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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