I have read your review and can only dispute your comments. We did have a family staying at the hotel who came on the coach who had a 9 year old and a 2 year old. I did collect my own grandchildren for the Easter holidays and they arrived on Thursday. The children were only playing (which is what children do). There are toys in the lounge area for them to enjoy themselves.
The menu for evening meal is extensive, offering two hot meals, a selection of Jacket potato's and various salads, its all a matter of choice !! I can say the Jacket Potato selection is extremely popular with our guests.
We do take complaints very seriously, and I can assure you that we would have never, ever, made any of our customers to feel uncomfortable.