Had booked a table for 5pm for four, my two sons, daughter in law and myself. My son and I arrived early so booked in and found a table outside and ordered a drink. My other son arrived 15 minutes later so we tried to order more drinks but there were no staff in site. After waiting 25 mins I went into the restaurant and asked if we could order drinks. The young waitress came out and took our drink and food orders. We choose to eat here as my daughter in law is celiac and has had a takeaway delivered previously. She explained that she was gluten intolerant and ordered what she had previously had. 20 minutes later and very thirsty as it was a hot day I again went into the restaurant to ask where our drinks were! 10 mins later they arrived and I asked the waitress how long our food was going to be she said I don’t know so asked if she could find out she tutted and rolled her eyes!! A waiter then came out and explained that what my daughter in law had ordered easy gluten free and offered her an alternative which she accepted. The waitress never came back so we waited and waited and waited!! When our food did materialise my daughter in laws kebab was on bread!! She again explained she couldn’t eat it so the guy tried taking it off with his hands at the table!! At this point I wanted to leave but we were all hungry and being that it was bank holiday weekend didn’t think we could go somewhere else without booking. The waiter took her food away as obviously they had to re do the whole meal then when it did come out the rice was missing! By this point my daughter in law was understandably nervous about eating the food so couldn’t enjoy it. After being in lockdown for months we were really disappointed as it spoilt the afternoon terrible experience that cost £80! Disgusting service, no apology for being kept waiting. As a waitress myself I know it can get really busy but they were sufficiently staffed in ratio to customers! Think they all need some customer service training!!
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