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“Family meal, great value”
Review of Shuttle & Loom

Shuttle & Loom
Ranked #54 of 275 Restaurants in Darlington
Price range: US$6 - US$15
Cuisines: American
Description: Shuttle & Loom has an outstanding reputation for great value food and drink, a warm welcome, and regular entertainment. So whether you want to watch sports, have a meal, or enjoy a pint with mates, you'll always be welcome - so pop down and tuck in!
Restaurant details
Description: Shuttle & Loom has an outstanding reputation for great value food and drink, a warm welcome, and regular entertainment. So whether you want to watch sports, have a meal, or enjoy a pint with mates, you'll always be welcome - so pop down and tuck in!
Reviewed 3 weeks ago

Had not booked a table but warmly welcomed and quickly seated by friendly staff. Wide and varied menu including vegan (we had one in our group), all at attractive prices. Food arrived in a timely fashion - not too quickly which can sometimes be slightly off putting - and everyone enjoyed their meal. One tiny blip: ordered a last drink for two of our party which somehow got overlooked and didn’t arrive, not a big issue given current the current requirements on extra cleaning, table service only etc. So staff understandably a little more pressurised than normal. However, the boss lady picked up on this and, though entirely unnecessary, arranged for the missing drinks order to be sent to us as we left “to go and complimentary” - a very nice gesture. We’ll look forward to our next visit.

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank Burford2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greene_K1ng, Manager at Shuttle & Loom, responded to this reviewResponded 3 weeks ago

We appreciate your positive review about your recent experience with us! I will pass on your comments to our team as they will love to hear such positive feedback. We can't wait to see you again, have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4 - 8 of 109 reviews

Reviewed 3 May 2021 via mobile

Glad to be sat in a beer garden at last... Went for a few drinks with friends wont be heading back... Beer tasted watered down, vodka was cheap and nasty defo not what it says on the tin... To top it off i had chicken nuggets mixed in with my scampi. On a plus staff where very good...

Date of visit: May 2021
Thank thefixer1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greene_K1ng, Manager at Shuttle & Loom, responded to this reviewResponded 4 May 2021

Hi, I would like to assure you by law we are not allowed to water down spirits or any alcohol. We had just had an auditor in a few days before who complete tests on our products to make sure they are what it says they are on the label and of that percentage, we would also find it very difficult to water down a beer as we use a sanky connector which pumps straight from the barrel to our taps. I'm sorry you feel this way, I can only guess we are all used to lockdown measures. I will issue further training with staff to make sure food mixtures will not happen again and to be extra careful when plating up meals. I will pass on your lovely comment about the staff to them as they would highly appreciate it. If you would like to talk further about your review please email 7971@greeneking.co.uk. Thank you

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Reviewed 26 April 2021 via mobile

It was great to be back after lockdown. Was greeted by Danielle who explained about the one way system and how to use the app. Plenty of sanitiser and felt very safe

Date of visit: April 2021
Thank Jjbloomer78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greene_K1ng, Manager at Shuttle & Loom, responded to this reviewResponded 29 April 2021

Thanks for taking the time to let us know how we did. Have a great day! We hope to see you soon!

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Reviewed 1 November 2020

Lovely pub experience on a Sunday, nice friendly staff. Especially Alex who was very welcoming and bubbly.

Date of visit: November 2020
Thank M4773SLbenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greene_K1ng, Manager at Shuttle & Loom, responded to this reviewResponded 27 November 2020

Hi M4773slbenb, great to hear you enjoyed your visit to our pub. Hope to see you again soon!

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Reviewed 1 November 2020 via mobile

Great place to socialise and eat. Service very good and friendly. Staff very friendly, especially a young lady called Alex who is particularly attentive and bubbly!

Date of visit: November 2020
Thank daviddY5327FZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greene_K1ng, Manager at Shuttle & Loom, responded to this reviewResponded 2 November 2020

Lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. We look forward to your next visit, take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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