My in-laws had booked this for a big family meal on Easter Saturday this year for eight of us celebrating two birthdays and two wedding anniversaries.
Having booked for 6.30pm, we all arrived ten minutes early and were seated in the lower part of the restaurant while our table was prepared. One member of staff came and took a drink order, then . . . nothing. 6.30 came and went as did 6.45 and then 7.00. Finally at 7.05, I went to ask what was happening with our table and we were finally seated at 7.10, 40 minutes late. It then took until 7.35 for someone to take our order and starters finally began to appear at 8.00.
They were of variable quality. My wife had some steamed scallops which were lovely. I'd opted for grilled sardines which looked like they had only a passing acquaintance with the grill and were not the best I'd ever had - by far. Mains came out over half an hour after starters and despite a good number of staff working the restaurant, the who thing felt shambolic.
My daughter ordered fish and chips and it came with seven, yes seven chips, neatly stacked 'Jenga' style. I ordered hake which was nicely cooked, but as a dish, lacked anything to give it the wow factor. My wife had blonde ray which was served with overcooked broccoli and my son ordered Singapore crab which lacked any real sauce compared to the size of the crab.
There were two young men in suits who looked like they should have been in charge, but seemed to give most of their attention to the football celebrities sitting in the window.
At no point did anyone apologies, acknowledge that there was a delay or that what should have been a two hour meal at most was well over three hours when we finally left. Our server, a young European lady, was very difficult to understand, and was thoroughly miserable the whole night.
I think Mr Stein should take a break from his travels, visit some of the restaurants that are balspheming his name and put his boot up some backsides!
An appaling experience and I won't be returning their any time soon.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.