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The Grand Hotel Eastbourne
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Reviews (2,022)
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42 - 47 of 2,024 reviews
Reviewed 3 weeks ago

We have been visiting this hotel from time to time over the last 40 years. About 5 years ago we stayed with friends visiting from France, It wasn't a wonderful experience and I remember being very disappointed with the service and food in the Garden Restaurant; we probably just hit an off night but didn't visit again until this Easter.

This visit was a wonderful satisfying experience with a standard of service seldom achieved in the hotel/service industry.

From the moment we arrived we were treated like valued guests. The concierge guys were exceptional and this first impression remained for the duration of our stay. Reception was equally welcoming and professional as were all the team we interacted with.

We booked a mid price room which was well furnished, nicely decorated, clean with very good facilities. The bed was a triumph of comfort, which is rare for many hotels. The bathroom was well stocked with good quality toiletries, soft fluffy towels and clean.

We only visited the restaurant for breakfast. Service at breakfast was again exceptional (bar one young lady who had an unpleasant attitude) and a question regarding the fresh fruit was efficiently dealt with. The breakfast surprised us as the quality of the produce was clearly evident and this had been prepared in a careful professional well cooked manner which was geared to maximizing the flavor of each individual item. Breakfast was a credit to the kitchen brigade working that morning.

The Grand Hotel Eastbourne has been operating for many years. We were impressed with the cleanliness of the common areas, the good quality wall coverings, carpets and period art on the walls. The building is a 'stately grand dame ' whom has managed to stay beautiful for many generations. It is a period building which needs constant love and care in maintaining its majesty.

If you are looking for stark modern lines or absolute perfection in public or private guest areas you maybe a little disappointed. But if you admire good architecture, period features and grand rooms you will be able to forgive the occasional reminder of the age of this fine hotel.

We didn't have an opportunity to use the Spa but the facilities looked impressive.

Eastbourne is a real treasure on the South Coast, with its unique bandstand and elegant pier. Taking a stroll along the promenade is such a pleasure. The exterior maintenance of the seafront hotels and apartments is a joy to witness as is the planted areas and absence of litter. Whether staying in a hotel or just a quick visit, Eastbourne has never failed to deliver on the pleasure factor.

  • Stayed: April 2018, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geguestrelations, Guest Relations at The Grand Hotel Eastbourne, responded to this reviewResponded 3 weeks ago

The team here and I really appreciate you sharing your thoughts and thank you for the comprehensive feedback. We are pleased you had such a wonderful experience and we very much hope you will be able to visit Eastbourne and The Grand again in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

From the minute I arrived to departure we had the most excellent experience at The Grand. From parking the car, check-in, fabulous room, great housekeeping, fabulous food and drink in the restaurant and afterwards in the bar, everything just contributed to a lovely stay. I took a friend who absolutely loved it and my little dog had a beautiful surprise of goodies when we got to the room as well! I cannot understate the excellence of this hotel. For me it is the epitome of elegance and excellence. The staff are so lovely, welcoming and helpful. Looking forward to returning back very soon! Thank you all.

  • Stayed: April 2018, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geguestrelations, Guest Relations at The Grand Hotel Eastbourne, responded to this reviewResponded 3 weeks ago

Thank you so much for your review. It is always a pleasure to read such good comments and to know you have had such a great experience staying at The Grand from beginning to end. Delighted your little dog enjoyed his goodies too! When you wish to stay again please feel free to book with us directly for the best rates.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The Grand markets itself as a 5 star hotel and although it is still grand particularly on the ground floor the bedrooms are certainly not of a 5 star standard. Having said that we enjoyed our weekend stay and would recommend it to others, just do not expect a 5 star hotel.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Idalina_De_Jesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geguestrelations, Guest Relations at The Grand Hotel Eastbourne, responded to this reviewResponded 3 weeks ago

Pleased to know that you enjoyed your weekend stay with us and will recommend us to others. Many of our bedrooms have been refurbished so we hope you can enjoy the luxury of one of these when you return.

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Reviewed 3 weeks ago

Our second visit to the grand for lunch.
Food was of good quality but vegetables were cold and plates unheated.
And yes the hotel needs bringing into the 21 century with decor and furnishings. I was shocked to see how old fashioned and dated and shoddy the furniture was especially in the bar area. Furniture is out of the 70’ /80’s , for. Luxury 5 start hotel it is definitely lacking.
Having frequented 5 star hotels in London there is no comparison apart from the excellent service.
Cocktails are also overly priced compRed with London please remember this is the south east!

Stayed: April 2018, traveled with friends
Thank sandrapalladino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geguestrelations, Guest Relations at The Grand Hotel Eastbourne, responded to this reviewResponded 3 weeks ago

Good to hear that you found the service excellent but apologies for failing to meet expectation in other areas. The hotel is very traditional and this is reflected in our decor and furnishings. The new seating in our Chatsworth lounge has proved to be a great success with our guests so we are sorry it did not suit your particular taste.

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Reviewed 3 weeks ago

Thank you for another excellent stay at The Grand. Excellent service, a very welcoming atmosphere from all the staff and good food at both breakfast and dinner. We look forward to a return visit soon.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jimg12018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geguestrelations, Guest Relations at The Grand Hotel Eastbourne, responded to this reviewResponded 3 weeks ago

Delighted to read you had another excellent stay. Thank you for such positive feedback. We very much look forward to welcoming you back to The Grand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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