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Santi D

We'll be back!!!!!!!!!

5.0 of 5 bubblesReviewed 4 weeks ago
Very good hotel.
The reception staff were all very kind,Crystal specially.
Great facilities, breakfast was pretty good,but maybe It could be improved a bit,but still good.
EXCELLENT ROOM SERVICE,one of the best we've seen.
All in all,we'll be back!!
Date of stay: January 2025
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX The Victoria Hotel, responded to this review
Responded 4 weeks ago
Dear 130santid,

We wish to extend our thanks for the excellent review as well as rating.

It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.

Your kind comments are appreciated.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta,

Ludgarda Schembri
Manager – Online Reputation
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,143)
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All reviews penny black bar charles portelli rooftop pool sister hotel lovely hotel front office manager salisbury arms junior suite reception staff sea front balcony room nice balcony breakfast and dinner half board asian restaurant the air conditioning buffet style
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Reviewed 4 weeks ago

Central, spacious, well serviced hotel in Sliema. We had a superb week stay here, easing ourselves into the New Year with daily sunshine & warmth ( 18 degrees) and while remote working. Staff were friendly and obliging (especially Charles from the buffet breakfast room). Breakfast was fresh, plentiful & there was lots of choice which was enjoyable throughout the 7 mornings we were there. Gym, pool, spa were brilliant facilities with robes, towels, shampoo etc provided. The business centre on level 1 provided lots of working remotely options with meeting rooms, reading areas, monitors etc. Will def be considering making this an annual winter getaway

Date of stay: January 2025
Trip type: Traveled as a couple
Thank Coleen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX The Victoria Hotel, responded to this reviewResponded 4 weeks ago

Dear ColeenW27,

We wish to extend our thanks for the excellent review as well as rating.

It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.

Your kind comments are appreciated.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta,

Ludgarda Schembri
Manager – Online Reputation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 8, 2025

The service levels in this hotel are exceptional. The rooms and facilities are as good, or better than portrayed. We were half board, and thoroughly enjoyed the breakfasts and dinners. The choice was excellent as was the quality. The evening meals were in the AX Palace, alongside.

We planned a 10 day holiday, but due to my husband being taken poorly, we stayed 36. (not the recommended route for extending a stay) The staff at all levels, in all departments, constantly went 'above and beyond' to help us in every way they could. This is a very well structured and run organisation.

Leading up to Christmas they hosted international and seasonal functions, which was indicative of their high reputation. Rightly so.

We will return, and can highly recommend.

Room tip: The location is great, less than ten minutes walk South to the harbour and ferry to Valetta & bus stops, less than ten minutes to seafront
Date of stay: December 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank suehDo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX The Victoria Hotel, responded to this reviewResponded 5 weeks ago

Dear suehDo,

We wish to extend our thanks for the excellent review as well as rating.

It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.

Whilst we are sad for the circumstances leading to your extension, we are glad that our staff could be of assistance and hope that your husband is feeling better. We thank you for the recommendation.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta,

Ludgarda Schembri
Manager – Online Reputation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 7, 2025

We had an absolutely amazing weekend break, and I can't recommend Victoria Hotel and AX enough!
From the moment we arrived, the staff went above and beyond to ensure our stay was perfect. A special shout-out to the team manager Ms Dorianne Camilleri, whose professionalism and warmth were truly outstanding.
Their attention to detail and dedication to creating a welcoming atmosphere made all the difference.
The room was spectacular and all the facilities to the highest standard.
Every team member was friendly, helpful, and genuinely invested in making our experience unforgettable. This goes for reception, restaurants , breakfast, room attendants and pool staff. Thank you for such a fantastic getaway – we can't wait to return!

Room tip: Dining and trying the different culinary restaurants that the hotel offers is a must.
Date of stay: January 2025
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ScarlettA40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 28, 2024 via mobile

Well impressed with this hotel, five minute walk to the promenade with easy access by ferry to Valletta. We were given an upgrade on arrival and our room was fab, large balcony, huge comfortable bed, very helpful staff and excellent breakfast in the morning. Special mention to the staff at the rooftop pool and bar, they were so friendly and helpful. Used Bolt to travel about, so cheap and car arrived in minutes. Boat trip around three cities and harbour well worth it, also trip to Gozo, very good but blue lagoon bit of a let down, packed out and stunk of fumes from all the generators, powering all the food/drink outlets.
Loved Malta, great walking along the promenade in the evening and the capital is gorgeous with so much to see. Definitely be back and will come to this hotel.

Date of stay: October 2024
Trip type: Traveled as a couple
Thank ivyhouse2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX The Victoria Hotel, responded to this reviewResponded December 31, 2024

Dear ivyhouse2014,

We wish to extend our thanks for the excellent review as well as rating.

It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.

Especially your comments about our staff are appreciated.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta,

Ludgarda Schembri
Manager – Online Reputation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 13, 2024

We stayed at this Lovely Hotel in September 2024, What a wonderful Hotel, with such fantastic staff. we were greeted with Rosa on the front deck who showed us all your Lovely Rooms until we were happy. We had booked half board, and in the evening at the restaurant we were greeted by Kline who told us it was a buffet meal, which we was not sure about, but Kline said we could have anything from the menu, Kline was so polite and kind. We decided to have the buffet, so much to choose from WOW the food was amazing and so much of it. And Dominca and Mina made sure we had plenty of drinks, and made sure we happy .When we went down for breakfast we were greeted by Aki Moses and Charles they always made sure we were happy, and would make sure we would have a teapot for our tea. And Alex always had the time to chat to us, to make sure we were happy with everything What made our stay wonderful and amazing were all the staff. All the staff that made our stay at the A X Victoria were amazing. hope to see all soon.

Arun and Linda Singh

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cyprustoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludgarda Schembri, Sales at AX The Victoria Hotel, responded to this reviewResponded December 26, 2024

Dear cyprustoo,

We wish to extend our thanks for the excellent review as well as rating.

It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.

Especially your comments about our staff are appreciated.

We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.

Until then, we send sunny regards from Malta,

Ludgarda Schembri
Manager – Online Reputation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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