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All reviews bar prices lovely hotel steam room and sauna leisure facilities evening meal first class both nights cooked breakfast lovely room food was lovely bed and breakfast enjoyable stay overnight stay short break birthday treat lovely view treatment
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Reviewed July 2, 2018

A superb Hotel , excellent service in the restaurant both at Dinner and Breakfast. Menu Choices were good. The golf course is challenging due to its length but many of the fairways were wide. Often a Ball played off line would end up in deep rough making fining it almost impossible. Greens were fast but fair

Room tip: Best views are overlooking the Golf Couse
Date of stay: June 2018
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Yocky8713
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cardrona_GM, General Manager at Macdonald Cardrona Hotel, responded to this reviewResponded July 3, 2018

Dear Yocky8713, it is very pleasing to read that your experience with us was very positive, thank you for taking the time to add your great feedback. Hopefully we will have the opportunity to welcome you back again in the not too distant future.
Kind regards

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Reviewed June 30, 2018

I booked a spa package for myself and my disabled mum for her 65th Birthday, This included treatments, prosecco and afternoon tea. On arrival, I didn't find the reception very helpful whilst asking where things were (ie restaurant etc). In the room there is an ice bucket, which has a sign saying call for ice delivery (which I did, to be told, come to the bar and collect) there was no sugar sachets in the room and I asked reception for more, these took over 24 hours to come and that was only when the cleaner came in and I asked again. I tried to book afternoon tea, to be told you don't need to book, just turn up. When we did it took nearly an hour to get it and it wasn't busy! The the girl asked me to pay for it (this was already stated to her when we went in it was in my package deal). Asked for toast for breakfast and had to ask another 3 times before we eventually got brown toast(after asking for white). The treaments we received at the spa are the only things that I would recommend at this hotel. This was supposed to be a relaxing treat for my mum and it was far from it. Will never return to the hotel. Very disappointed to say the least.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank louisem800
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cardrona_GM, General Manager at Macdonald Cardrona Hotel, responded to this reviewResponded July 3, 2018

Dear louisem800, thank you for choosing our hotel for the special celebration, however first and foremost, please accept our sincere apologies for the shortfalls experienced; these are not typical of the standards we strive to achieve and surpass. All points highlighted are being investigated with the relevant department managers to address and avoid any repeat in the future. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you choose to return in the future and give us a chance to earn back your trust, we can assure you that we will give you the great hotel experience that so many of our guests have grown so fond of.
Kind regards

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Reviewed June 27, 2018 via mobile

Booked an overnight spa break with friend. Hoped for a relaxing bit of pampering. How wrong can you be? Specifically booked an accessible room as my friend is in a wheelchair and was assured that this was no problem. Shown to a totally unsuitable room, with a bathroom door not even wide enough for wheelchair access. The hotel’s response? Pretty much “not our fault/problem”, “we might be able to find a shower chair” (for a room my friend couldn’t even get into). Despite the size of this hotel, they have one accessible room which had been double booked. Again, apparently “not our fault”. Didn’t have the courtesy to contact us when they realised. Just let us show up then left us stranded there without a spa break or bed for the night. Apologetic? Not that you’d notice. Just wanted us out of there. Sincere seeming apology from the hotel’s manager over the phone, but too little too late. Atrocious.

Date of stay: June 2018
Trip type: Traveled with friends
1  Thank DrM_Sco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cardrona_GM, General Manager at Macdonald Cardrona Hotel, responded to this reviewResponded June 27, 2018

Dear DrM_Sco, we are genuinely very sorry for the error with the required room type that you had originally booked, this is being investigated further as to how this happened to ensure there will be no repeat.We are most concerned that you had a perception of discrimination, we can categorically state that this was not the case, every guests at our hotel is always equally valued.Your feedback on the requirements for accessible and wheelchair requirements were very welcome and we will review our facilities and also seek to visit the property you stated was a good example for such facilities.
Kind regards

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Reviewed June 25, 2018

The hotel is absolutely lovely and our room was big enough for a couple. Gorgeous views of the golf course. The only criticism was the carpet needs replaced and the bed was uncomfortable for me. The staff are always helpful and very polite. The facilities are great, swimming pool, sauna and steam room and gym fantastic.
The food here was so good 3 courses for £29.95 (I think, my husband treated) Please see pictures. The only criticism was that when we were having breakfast there was a number of dirty tables with used dishes and left-over food.
I would certainly recommend this hotel and the negative view I have hasn't put me or my husband off returning especially my husband is wanting another round of golf.

Room tip: Great views and amazing staff
Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Sarah A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cardrona_GM, General Manager at Macdonald Cardrona Hotel, responded to this reviewResponded June 27, 2018

Dear Sarah A, thank you for taking the time to add your balanced feedback and it is very pleasing to read that you recommend us and that we may have the opportunity to welcome you back again. Your comments on breakfast are appreciated and our Food and Beverage Manager will be tasked to improve the consistency and speed of clearing used tables.
Kind regards

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Reviewed June 24, 2018

My wife and I spent one night on an itison voucher deal for dinner bed and breakfast. It was excellent value. The food at dinner was first class and we were moved tables once one with a view overlooking the golf course became available. And we cannot praise breakfast highly enough - a first class buffet plus a cooked to order hot course.....somthing not too common nowadays but hugely appreciated. The leisure facilities are very well appointed and in good condition. Our one negative comment would be that the bedroom furnishings were 'tired' and dull and the room would be greatly enhanced by an uplift? Bedlnen was excellent as were the bathroom towels. The staff are to be highly commended. We would certainly return as this offer offered excellent value.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Service
2  Thank John S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cardrona_GM, General Manager at Macdonald Cardrona Hotel, responded to this reviewResponded June 27, 2018

Dear glasgowrev, thank you for your feedback following your recent stay with us; we are most pleased to note your comments on our team and the potential opportunity to welcome you back again.
Kind regards

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