The room itself was very clean and comfortable. The bed comfort was average. The water pressure in the shower was very good and there was also a towel warmer. The only improvement the room could really use is a few more outlets, especially near the bed.
The staff we interacted with were all very friendly and very responsive to our needs. When arriving in the early morning, they stored our bags for us and took them to our room so they were waiting for us when our room was ready, which they called & emailed us to let us know it was ready.
The location is fantastic, right in the center of Reykjavik. The hotel itself has no parking, but it is pretty close to the Ráðhúsið parking garage.