We will never recommend this hotel to our friends and family after experiencing the terrible behavior we received by two of the management staff.. The hotel itself was great, however customer service is big in my book. We are paying guests of the hotel ! We were travelling with a tour group that had booked many rooms at this hotel. But on our last day as our group was checking out , we had some problems with the tour bus, so we were all waiting for the next bus to come. During this time , some of our friends started to eat some snacks amongst them , it at this time two of the management team members came to us and very rudely informed us we cannot eat in the lobby. We understand maybe rules are different in Iceland and food may not be allowed to eat in the lobby , but there is a way to express this message. The way the two people conveyed their message was so insulting and demeaning as if were homeless and class citizens. We were not respected at all!
We do intend to come back to Iceland one summer , however we will never return to this hotel . Hopefully the upper management team trains the staff on proper customer service.
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