Dear Littlegor, thanks for you feedback.
We take all suggestions from our visitors seriously.
When a guest makes a booking with us we send confirmation with access to a personal hotel website/app. Guests can activate the welcome app with one click and then they have all information in hand. With this access guests can check-in online, order early check-in if it is possible, and have keycode visible that will give access to all doors that are needed after check-in time. If guests order early check-in we will send a message to the guests the same moment that the apartment is ready with early check-in door code.
In this app there is also a lot of helpful information. For example guest can order a taxi online or call, guests can book all availability day tours online, guests can book restaurants online and more options. There are also a lot of maps, for example nearest bus stop, nearest low price supermarket, the main street ( a few steps away), the road from Kef airport to the apartment and so on.
Guests also have access to the house manual with information about the apartment, guests can order daily cleaning service online (need order day before), free Wifi access, Icelandic Coupons app that gives our guests a lot of good discounts from restaurants and cafes around and so on.
We say when guests stay with us the goal is that guests feel like home and live like the locals, go to the low price supermarket if they want to save money or book a table in many of the great restaurants around.
Our team is available 24/7 on the phone happy to help.
I'm very sad to read your experience, clearly some mistakes have happened. I will talk to my staff and reiterate the importance that our guests are always top priority.
Wish you all the best,
Bjarni Sævar, owner and manager