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Mike

Sand Hotel Reykjavik

5.0 of 5 bubblesReviewed Oct 25, 2024
Excellent boutique hotel
Very well appointed rooms and friendly staff
Nice continental breakfast buffet
Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this review
Responded Oct 28, 2024
Dear Onthegroundinyork,

Thank you for taking the time to share your experience at Sand Hotel. We're delighted to hear you enjoyed our well-appointed rooms, friendly team, and our continental breakfast buffet.

Your feedback means a lot to us, and we hope to welcome you back soon for another excellent stay!

Warm regards,
Zsófi B
AHM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,401)
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Reviewed October 24, 2024

It was a fantastic stay. The hotel was clean. The staff was friendly and helpful. The food in the hotel restaurant and the breakfasts was excellent.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Matthew S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded October 28, 2024

Dear Matthew S,

Thank you so much for your fantastic review! We're thrilled that you enjoyed your stay and that our team’s service, the cleanliness, and the dining experiences met your expectations.

It’s great to know that both the restaurant meals and breakfast were highlights of your stay. We look forward to the opportunity to welcome you back for another excellent experience!

Warm regards,
Zsófi B
AHM

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 24, 2024

A perfect location, near the main spots, good attention, a fancy and romantic place and a tasty breakfast.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jsoares2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded October 28, 2024

Dear jsoares2004,

Thank you for sharing such a kind review! We're delighted that you enjoyed our central location, attentive service, and especially the romantic ambiance and breakfast offerings.

It’s wonderful to hear that your stay felt both stylish and special. We hope to welcome you back for another memorable experience!

Kind regards,
Zsófi B
AHM

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 22, 2024

Excellent service. Front desk staff excellent. Ruta was great. And the other staff member on night duty also provided great service.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Excursion53156996274
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded October 22, 2024

Dear Excursion53156996274,

Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with our front desk team, especially Ruta and our night staff. They will be thrilled to know their efforts made your stay enjoyable.

We hope to welcome you back to Sand Hotel on your next visit to Reykjavik!

Kind regards,
Zsófi B
AHM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 22, 2024

Great location-esp the bakery next to it! Extremely nice and helpful staff. Would definitely come back!

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Elyse G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded October 22, 2024

Dear Elyse413,

Thank you for your kind review! We’re thrilled to hear that you enjoyed our location and that the bakery next door was a highlight of your stay. Our team always strives to provide the best service, and it’s great to know they made a positive impression.

We’d love to welcome you back to Sand Hotel whenever you’re in Reykjavik again!


Warm regards,
Zsófi B
AHM

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 21, 2024

Location was perfect; walkable to restaurants, bakeries/cafes, sights and bus stops. Breakfast service offered good variety. We especially enjoyed the bread at breakfast and the warm and delicious croissants upon arriving in the wee hours of the morning from the Northern Lights tour. We would have preferred stronger coffee. Perhaps an adjustment to the room rate or packed breakfast at no extra charge could have been offered by the hotel since we had to check out much earlier than when breakfast was available (4:45 am pickup for a 7:30 am flight). Reception, breakfast and housekeeping service was topnotch! Friendly, reliable and courteous. Room was comfortable and fully equipped. We loved the robes, hangers and spacious, heavy duty safe. However, part of the bed was too sunken for our liking and we would have preferred firmer pillows. We felt safe on the premises for our entire stay. I would highly recommend the Sand Hotel especially to first-time visitors to Reykjavik.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Travel_Fan2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zsófi B, Guest Services / Front Office at Sand Hotel by Keahotels, responded to this reviewResponded October 22, 2024

Dear Travel_Fan2007,

Thank you so much for sharing your wonderful memories from your stay at Sand Hotel!

We appreciate your feedback. Guest comfort is important to us, and we'll certainly take your comments into account for improvements.

It's fantastic to know that you felt safe and well cared for by our team throughout your stay. Your recommendation means the world to us, especially for first-time visitors to Reykjavik.

We hope to welcome you back again soon!

Warm regards,
Zsófi B
AHM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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