Dear Katie,
Thank you for giving us your feedback here on TripAdvisor and in your Hilton Stay Survey.
We do apologize for the lack of understanding and compassion that you felt from our employees in the reception during your stay with us.
We have sent you an email directly from our stay experience platform so please reply to us at your earliest convince.
We do also hope that you will visit us another day so we can have you experience Canopy Reykjavík in that manner that we
want all of our guests to experience it with, quality service and good night sleep.
Look forward to your reply in an email.
All the best from Reykjavík,
Sincerely yours,
Þórður Halldórsson
Lead Welcome Enthusiast.