Such a friendly hotel, nothing is too much trouble for the staff in making sure you enjoy your stay. Wonderful food, beautiful gardens. Very useful courtesy bus to take you into the town. Plus chocolate left on your bed every evening, what more could you want?
The experence in this hotel is extraordinary in every sense of the word.
The personel is very friendly and helpful.
The rooms are spacious, and have a beautiful terrace from where one can enjoy the beautiful big garden.
The rooms are very well cleaned very day.
Special treatment with chocolates every night before sleeping.
A fine restaurant, with a daily menu or a la cart, open every day.
A very nice bar with a big variety of cocktails and drinks, in the beautiful garden.
Super breakfast with the most tasteful dishes, and served with love and respect.
In the botanic garden there is a jacuzzi and big pool where you can relax after a levada walk.
Whatever the problem, you are being helped by everyone of the staff with a smile.
We have visited a lot of hotels, but this one is the very best we had so far.
We are coming back, that is sure!
Thanks to staff, you made our holidays rememberable.
Probably one of the best hotels you could stay in Madeira. The staff are so friendly and the hotel & gardens are amazing. We were made to feel special. The reception staff, restaurant, barman, housekeepers were all delightful. The gardens are peaceful and simply beautiful - the gardeners could win a medal at the Chelsea Flower Show! We have already decided to return.
What a fabulous hotel! It's difficult to say something which hasn't already been said in other reviews but this hotel really is the best and is so deserving of its five star status. We had a wonderful holiday and felt thoroughly spoilt by the amazing staff who couldn't do enough to make everything as perfect as possible. Every guest is made to feel very special.
The hotel is situated in extensive and stunningly beautiful botanical gardens which are superbly maintained. The nearest thing to paradise on earth. The grounds include a very attractive pool, hot tub and gym as well as Turkish baths. Our ground floor room was immaculately clean and comfortable, with an enormous bed and a balcony terrace overlooking the garden.
There were so many lovely little touches which made the whole experience perfect, such as an exotic flower in the bedroom and bathroom, a bowl of fresh fruit, bath robes, slippers and chocolates on the pillow at bedtime.
We booked on a bed and breakfast basis and the breakfast selection was excellent with the option of being served in the dining room, hotel terrace or in the glorious garden. We also stayed for dinner one evening which was delicious and beautifully presented.
This wasn't our first stay at this fabulous hotel which has become our firm favourite and somewhere where we know we are going to be totally spoilt. We can't wait to return and just hope there will be availability when we next try to book as I'm sure everyone who visits must decide to return. We really can't thank all the wonderful staff enough for their dedication and hard work, not to mention dear old Columbo the 66(?) year old giant tortoise in the garden who deserves a mention too.
We were looking for a non resort style hotel, away from the busy areas, but close enough to go into town whenever we wished.
Having looked at numerous hotels, we decided to try Quinta Jardins do Lago.
We booked bed and breakfast (we like to find local restaurants for dinner, however, we did eat in the hotel restaurant two nights and it was excellent).
The hotel is up a very steep hill. We walked down and up almost every day, but, you do need to be fit. It took us about 30 minutes. However, there is a day time hotel shuttle, for those who do not wish to walk, recommend you book it. We did not use a taxi ourselves, but understand it is approximately 8 Euros one way. There is also a bus, hotel reception can give you details.
Positives, where do we start ..........
Staff. All of the staff are friendly and helpful, from the moment you arrive to the moment you leave. Reception staff were particularly helpful and certainly the best we have experienced.
Gardens. Wow, absolutely stunning gardens with lots of different places to sit or sunbathe either with other people around the pool or lower garden area, or quieter areas if you prefer. The gardeners do an amazing job.
Rooms. Our room was very spacious, tastefully furnished with a lovely balcony overlooking the superb gardens with everything you need. Most importantly, housekeeping were excellent. Nothing to much trouble and the room was spotless.
Breakfast. Wonderful buffet selection with an excellent choice of hot freshly cooked items to order. Service at breakfast was exceptional.
Public Areas. Tastefully decorated and furnished and clean.
Last, but not least , the star of the hotel, Colombo the tortoise. We loved to say hello to him every day.
Negative comments. None, we absolutely loved staying here.
